Brooke Glauvitz
Vadnais Heights,MN
Summary
Dynamic Assistant Manager with a proven track record at Speedway Gas Station, excelling in customer service and financial transaction processing. Enhanced operational efficiency through strategic decision-making and staff training, achieving improved inventory accuracy and reduced waste. Committed to fostering a collaborative team environment to drive exceptional service and performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Speedway Gas Station
07.2021 - Current
- Supervised daily operations, ensuring compliance with safety and security protocols.
- Trained and mentored team members to enhance customer service and operational efficiency.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Streamlined scheduling processes to optimize staff coverage during peak hours.
- Managed cash handling procedures, maintaining accuracy in financial transactions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Crew Member
Panera
01.2019 - 07.2021
- Delivered exceptional customer service in fast-paced environment, ensuring high satisfaction levels.
- Operated kitchen equipment and maintained cleanliness to meet health and safety standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing operational efficiency.
- Assisted in training new crew members on menu items and operational procedures to ensure consistency.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
White Bear Lake High School
White Bear Lake, MNSkills
- Customer service
- Financial transaction processing
- Collaborative team management
- Strategic decision-making
- Customer engagement
- Staff training and development
Timeline
Assistant Manager
Speedway Gas Station
07.2021 - Current
Crew Member
Panera
01.2019 - 07.2021
High School Diploma -
White Bear Lake High School