Brooke Goodwin
Columbus
Summary
Results-driven professional with a strong background in mentoring and team leadership. Skilled in fostering cross-functional collaboration and optimizing workflows to achieve operational excellence and enhance team performance.
Overview
6
6
years of professional experience
Work History
Business Analyst
JPMorgan Chase
Columbus, OH
12.2023 - 09.2025
- Gathered and analyzed AML due diligence requirements to ensure regulatory compliance.
- Assisted in regulatory updates and compliance training for AML processes.
- Collaborated with cross-functional teams to ensure alignment on project goals and deliverables.
- Implemented process improvements that enhanced project delivery timelines and accuracy.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Fraud/Claims Team Lead
JPMorgan Chase
Westerville, OH
12.2022 - 12.2023
- Mentored 24 frontline specialists, fostering skill development and ensuring adherence to company standards.
- Developed and implemented training programs to improve team performance and reduce onboarding time.
- Collaborated with cross-functional teams to streamline workflows and enhance communication channels.
- Delivered performance coaching, training, and support to enhance team productivity and quality.
- Facilitated training sessions as a certified facilitator, developing and conducting classes for new hires and ongoing education.
- Collaborated with management to implement process improvements and compliance standards.
- Monitored key metrics and provided regular reports to senior leadership to drive operational excellence.
- Conducted weekly 1x1 meetings with specialists, and team/department wide huddles on a monthly basis.
Fraud/Claims Escalations Representative
JPMorgan Chase
Westerville, OH
06.2022 - 12.2022
- Analyzed financial documents to assess client needs and provide tailored solutions.
- Collaborated with cross-functional teams to streamline operational processes.
- Managed and resolved complex fraud claims escalations, ensuring timely and accurate investigation outcomes.
- Collaborated with frontline teams and stakeholders to address and mitigate high-risk fraud issues.
- Analyzed fraud patterns and provided recommendations to improve claims handling processes.
- Communicated effectively with customers and internal teams to resolve disputes and maintain compliance.
- Supported training initiatives by sharing expertise on escalation best practices and fraud prevention.
Fraud/Claims Specialist
JPMorgan Chase
Westerville, OH
10.2021 - 06.2022
- Reviewed and processed claims to ensure compliance with company policies and procedures.
- Investigated and documented fraud claims, performing pre-investigative analysis to support back-office teams.
- Educated customers on fraud prevention techniques and provided guidance on claim processes.
- Collaborated with internal teams to ensure accurate and timely resolution of fraud cases.
- Maintained detailed records and reports to support compliance and audit requirements.
- Identified potential fraud trends to help improve detection and prevention strategies.
- Analyzed claim documentation for accuracy and completeness, facilitating timely resolution.
Medical Receptionist/Medical Assistant
Brigham & Faulkner Ob/Gyn
Boston, MA
02.2020 - 12.2020
- Managed patient scheduling, ensuring optimal appointment flow and minimal wait times.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Processed insurance claims efficiently, reducing discrepancies and improving reimbursement timelines.
Receptionist
Lord's & Lady's
Boston, MA
10.2019 - 10.2020
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated appointment scheduling for clients, enhancing service efficiency and client satisfaction.
- Maintained accurate records of client interactions, supporting streamlined communication and follow-up procedures.
- Trained new reception staff, fostering a collaborative environment and improving onboarding experiences.
Education
No Degree - Communications
The Ohio State University
Columbus, OHHigh School Diploma -
Hillsdale High School
Ashland, OH05-2014
Skills
- Data analysis
- Microsoft Office Products proficient
- Team collaboration
- Understands professionalism in the workplace
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Spanish
Limited Working
Arabic
Elementary
Timeline
Business Analyst
JPMorgan Chase
12.2023 - 09.2025
Fraud/Claims Team Lead
JPMorgan Chase
12.2022 - 12.2023
Fraud/Claims Escalations Representative
JPMorgan Chase
06.2022 - 12.2022
Fraud/Claims Specialist
JPMorgan Chase
10.2021 - 06.2022
Medical Receptionist/Medical Assistant
Brigham & Faulkner Ob/Gyn
02.2020 - 12.2020
Receptionist
Lord's & Lady's
10.2019 - 10.2020
No Degree - Communications
The Ohio State University
High School Diploma -
Hillsdale High School