Brooke Graves

• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.

Same responsibilities and duties as my current job.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

• Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
• Handled all staff schedules and maintained client profiles, being sure to document important details, preferences, and updated contact information.
• Took inventory and unloaded shipments, rotating and displaying products accordingly
• Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
• Learned details of types of treatments and procedures in order to answer questions from spa guests.