Brooke Green
Denham Springs,LA
Summary
Highly motivated and organized individual who will use 8 years of customer service experience and skilled leadership to maintain productivity and quality of service. Understanding of the importance of customer satisfaction and maintaining a professional atmosphere. Good communication skills and the diligence to perform any task to ensure the job is done to its maximum potential. I can be relied upon to help your team achieve its goals.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Scheduling Coordinator
Misuraca Orthodontics
Denham Springs, USA
11.2022 - Current
- Accurately scheduled and coordinated patient appointments
- Remind patients of appointments via email, text, or phone
- In charge of taking new patient phone calls and setting up new patient charts
- Answered multi-line phone and directed calls to appropriate departments
- Demonstrated strong typing skills while managing patient records and communication.
- Sent treatment and extraction request emails to specific dentists for patients if needed
- Resolved escalated complaints and answered questions regarding policies and procedures
- Scheduled patient appointments efficiently using practice management software
- Utilized Practice Beacon to manage prospective patients leads, provide timely communication, and schedule new patient exams
Assistant Manager
Zaxbys
Denham Springs, USA
11.2020 - 08.2022
- Maintained high standards of customer service during high-volume, fast-paced operations and responsibility for delivering quality food to customers.
- Identified and pursued additional tasks during downtime to enhance productivity.
- Fostered positive interactions with customers to promote loyalty and satisfaction.
- Communicated clearly and positively with coworkers and management.
- Training new and existing employees on policies and procedures.
- Monitored crew members to ensure proper task execution.
- Managed store maintenance and cleanliness while upholding high safety standards.
- Oversaw staff compliance with uniform standards to maintain a professional appearance.
- Correctly handled and recorded customer's orders.
- Processed payments for customer food orders.
- Assisted management in ensuring proper execution of tasks by crew members.
Crew Member
Raising Canes
Denham Springs, USA
04.2017 - 12.2019
Education
Certification In Dental Assisting -
Accelerated Dental Assisting Academy
Denham Springs, LAHigh School Diploma -
Live Oak High School
Denham Springs, LASkills
- Appointment scheduling
- Patient management
- HIPAA compliance
- Record keeping
- Data Entry
- Workflow optimization
- Time management
- Resource management
- Multi-tasking
- Teamwork
- Communication skills
- Attention to detail
Certification
- Dental Assistant Certification
- X-Ray Certification
Willing To Travel
Yes
Timeline
Scheduling Coordinator
Misuraca Orthodontics
11.2022 - Current
Assistant Manager
Zaxbys
11.2020 - 08.2022
Crew Member
Raising Canes
04.2017 - 12.2019
Certification In Dental Assisting -
Accelerated Dental Assisting Academy
High School Diploma -
Live Oak High School