Brooke Guevara
Houston
Summary
Experienced Assistant Property Manager with a strong background in customer service and leasing. Skilled in handling tenant relations, lease administration, and maintenance coordination. Proven ability to manage multiple properties efficiently, ensuring high occupancy rates and tenant satisfaction. Excellent communication and problem-solving skills, with a keen eye for detail and a proactive approach to resolving issues. Dedicated to providing exceptional service and maintaining positive relationships with tenants and property owners. Proficient in property management software and adept at managing financial records and budgets. High knowledge in rent receipting.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Brookside Apartments
01.2022 - 10.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
Cake Decorator
HEB Grocery Store
10.2018 - 12.2020
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
Crew Leader
Cotton Patch Cafe
01.2020 - 01.2022
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
- Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
Education
High School Diploma - All Required
Abilene Cooper School
Abilene, TX06.2011
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Leasing and sales
- Fair housing regulations
- Unit inspection
- Staff management
- Payment collection
- Rent collection
Timeline
Assistant Property Manager
Brookside Apartments
01.2022 - 10.2024
Crew Leader
Cotton Patch Cafe
01.2020 - 01.2022
Cake Decorator
HEB Grocery Store
10.2018 - 12.2020
High School Diploma - All Required
Abilene Cooper School
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