Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Brooke Gunsalus

Greenfield,MA

Summary

High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Polite and positive hostess with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Caring Assistant Preschool Helper with a genuine love and inherent compassion for children. Over three years of experience working in the childcare field. Adept at managing and handling 15 preschool students per day and providing creative educational activities for young students.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Behavioral Resource Technician

Baystate Franklin Medical Center
10.2020 - 10.2022
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Supervised daily activities and provided assistance to staff.
  • Assisted elderly clients in daily activities, physical transfers and care for incontinence.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Helped deescalate behavioral health patients using CPI training.

Hostess

The Farm Table
11.2018 - 03.2020
  • Watched dining area staff to evaluate server loads and calculate accurate wait times
  • Assisted managers with quickly resolving service and food-related issues
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Assisted in preparing dining room for special upcoming functions, including decorating, generating and printing out special group menus
  • Monitored dining room and guest flow to maximize table usage and minimize wait times
  • Planned and executed up to 25-guest parties by organizing menus, spaces and special requests
  • Took reservations by phone and walk-in, while ensuring that scheduling demands and kitchen output stay on time to avoid overbooking

Academy of Early Learning Afterschool Helper
03.2018 - 06.2018
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts
  • Helped children's confidence and self-esteem by providing safe, loving environment
  • Engaged and entertained children through recreational and educational activities, including indoor outdoor activities
  • Assisted teacher in afterschool programs

Education

Earned High School Diploma -

Greenfield High School

B.A. - Early Childhood Education

Greenfield Community College
2019

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Cheshire Academy
2018

Skills

  • Complaint resolution
  • Report preparation
  • Order Fulfillment
  • Money handling abilities
  • Good listening skills
  • Service standard compliance
  • Creative problem solving
  • Hardworking
  • Able to deal with stressful situations, physically and mentally
  • Direct Patient Care

Certification

-CPI training

-First Aid and CPR

References

Farm Table Reference Phone Number: 413-374-9897

Academy Of Early Learning: 413-772-1390


Other References: 

Lindsi Chai: 617-308-3793

Amanda Rider: 413-695-0267 

Stefanie Williams: 413-522-2513

Timeline

Behavioral Resource Technician

Baystate Franklin Medical Center
10.2020 - 10.2022

Hostess

The Farm Table
11.2018 - 03.2020

Academy of Early Learning Afterschool Helper
03.2018 - 06.2018

Earned High School Diploma -

Greenfield High School

B.A. - Early Childhood Education

Greenfield Community College

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Cheshire Academy

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