Brooke Guy
Pensacola
Summary
Results-driven, hands-on operator with over 15 years of experience leading portfolios and driving sales velocity, rent optimization, and team performance across stabilized, value-add, renovation, and mixed-use assets. Recognized for consistently exceeding occupancy goals, executing strategic marketing initiatives, and coaching leasing teams to surpass targets. Skilled in property transitions, vendor management, and client reporting.
Overview
18
18
years of professional experience
Work History
Business Manager
Willow Bridge Property Company, Majestic Oaks Apartments
03.2026 - Current
- Managed day to day operations, personnel, and resources to ensure the financial and operational goals were met.
- Oversaw budgeting and financial forecasting, ensuring alignment with company objectives and maximizing resource allocation.
- Implemented process improvements that streamlined communication between departments, resulting in increased efficiency.
- Led training programs for staff, fostering a culture of continuous improvement and professional development.
- Managed vendor relationships, negotiating contracts to ensure competitive pricing and quality service delivery.
- Coordinated marketing efforts to promote properties effectively, increasing visibility within target markets.
Payroll Specialist
Mark Dunning Industries, Inc.
02.2025 - Current
- Process bi-weekly payroll for 200+ employees over three companies across multiple states, ensuring compliance with federal, state, and local tax regulations.
- Manage compensation changes, bonuses, terminations, and direct deposits with Sage Accounting Software.
- Reconcile payroll to achieve 100% accuracy in general ledger entries.
- Prepare and file tax forms (941, 940, W-2) in coordination with the Finance Department.
- Serve as the point of contact for all payroll and insurance benefits, resolving any issues effectively and efficiently.
Client Service Associate
CapSouth Wealth Management
11.2021 - 12.2024
- Acted as the main contact for clients, managing the overall client relationship ensuring a consistent, positive experience at all times.
- Managed asset transfers and money movement for clients, prioritizing accuracy & compliance.
- Collaborated with advisory and operations teams to meet client needs in a timely manner.
- Provided administrative support to advisory team, prepped meeting agendas, recorded the meeting minutes, and assigned all follow up tasks.
- Led client service projects, showcasing leadership and commitment to improvement.
Community Manager
Bell Buckhead West Apartments, Bell Partners, Inc.
02.2021 - 11.2021
- Managed day to day operations, personnel, and resident relations for a 280-unit owner-managed, luxury mid-rise asset.
- Increased Net Operating Income by 6.7% in 6 months through strategic rent optimization, reducing vacancy rates, and targeted expense control.
- Maintained an average occupancy of 97.6% vs. 94.5% budget by executing effective leasing and marketing initiatives.
- Played a key role in the professional development of a Leasing Professional who was promoted to Assistant Community Manager during my tenure.
Community Manager
Multiple Sites, Lincoln Property Company
05.2013 - 12.2020
- Managed day to day operations, personnel, vendors, and resident relations to ensure the financial and operational goals were met for each asset.
- Demonstrated adaptability and leadership by managing 5 different assets during my tenure ranging from 180 to 412 units consisting of Class A garden style, luxury mid-rise, high-rise, and mixed-use developments.
- Executed initiatives that led to increased occupancy rates, elevating them from 90%-91% to a consistent 96% in over saturated markets.
- Spearheaded a multi-million-dollar rebranding of all marketing collateral, exterior, interior, and common area signage while the property transitioned ownership and management.
- Managed several property management transitions, including onboarding and training on-site staff
- Successfully budgeted, bid, and managed capital project renovations, enhancing the overall quality and appeal of the properties.
- Recruited, trained, and coached team members on prospect experience, closing techniques, follow-up discipline, KPI accountability.
- Played a key role in the professional development of five employees under my leadership who were subsequently promoted to management roles.
- Supported financial management targets by diligently preparing budgets, reforecasting, and generating financial reports.
- Managed vendor relationships: sourced, bid, and contracted service providers to effectively operate the communities within budget.
- Participated in the due diligence process with the transition team, ensuring a smooth transition during changes in property management.
- Selected by the Regional Director of Learning and Development as an Onboarding Mentor for newly hired or promoted Community Managers.
Assistant Community Manager
Multiple Sites, Lincoln Property Company
06.2009 - 05.2013
- Assisted the manager in the day-to-day operations of the community, acting as the on-site supervisor in the absence of the manager.
- Managed daily financial operations, including rent collection, bank deposits, account reconciliation, and invoice processing.
- Monitored resident accounts, communicated delinquency notices, enforced lease terms, and implemented collection procedures to maximize revenue.
- Executed eviction procedures in accordance with legal and company policies.
- Processed resident move-outs, applied appropriate fees, and completed security deposit dispositions per lease terms and legal requirements.
- Fostered resident satisfaction and retention by responding promptly to service requests and resolving issues efficiently.
Leasing and Marketing Professional
Park Lake Apartments, Greystar
10.2008 - 06.2009
- Aggressively met all leasing goals and charted trends within the market in order to propose effective leasing strategies to management.
- Built relationships with prospects and residents in order to increase customer satisfaction and retention.
- Diligently inspected all move-in ready apartments, model apartments, amenity areas, and tour path to ensure the show quality met the company’s standard.
- Executed resident retention initiatives, including planning and hosting community events and preparing lease renewal packages.
Education
Psychology
Mercer University
Macon, GA2005
International Studies
Georgia Southern University
Statesboro, GA2003
Skills
- Garden/Mid-Rise/High-Rise/Mixed-Use Assets
- Acquisition/Disposition
- Market Research and Knowledge
- Property Budgeting & Forecasting
- Team Development, Coaching, & Leadership
- Renovation and Value-Add
- Resident Retention & Engagement
- Experienced with Owner Managed and Fee Managed Assets
- Owner Financial & Investment Reporting
- Expense Control & Vendor Management
AWARDS
Gold Medallion Honoree
Lincoln Property Company
March 2017
Outstanding Achievement
Lincoln Property Company
April 2014
Above & Beyond
Lincoln Property Company
April 2013
I'm On It
Lincoln Property Company
March 2012
Timeline
Business Manager
Willow Bridge Property Company, Majestic Oaks Apartments
03.2026 - Current
Payroll Specialist
Mark Dunning Industries, Inc.
02.2025 - Current
Client Service Associate
CapSouth Wealth Management
11.2021 - 12.2024
Community Manager
Bell Buckhead West Apartments, Bell Partners, Inc.
02.2021 - 11.2021
Community Manager
Multiple Sites, Lincoln Property Company
05.2013 - 12.2020
Assistant Community Manager
Multiple Sites, Lincoln Property Company
06.2009 - 05.2013
Leasing and Marketing Professional
Park Lake Apartments, Greystar
10.2008 - 06.2009
Psychology
Mercer University
International Studies
Georgia Southern University