Brooke Henderson
Robbins,USA
Summary
Hospitality professional with 10+ years of experience at TGI Fridays, specializing in team management and customer service. Demonstrated success in staff training and inventory control, leading to improved operational efficiency and guest satisfaction. Skilled in creating innovative drink specials and promoting a collaborative work environment. Seasoned Restaurant Lead with background in managing day-to-day operations of high-volume dining establishments. Strengths include staff training, inventory control, and customer relationship management. Known for improving operational efficiency and creating positive dining experiences. In previous roles, brought about significant improvements in service delivery through effective team leadership and process optimization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Restaurant Lead
The Rhoyal bistro
Lansing, IL
01.2024 - Current
- Coordinated catering events for corporate clients and special occasions.
- Conducted weekly staff meetings to address upcoming events and policy changes.
- Trained new staff on customer service techniques and food safety protocols.
- Ensured restaurant cleanliness and presentation at all times.
- Performed monthly inventories of food products, beverages, and supplies.
- Responded promptly to customer complaints and inquiries.
- Supervised and evaluated staff performance to maintain compliance with standards.
- Assisted in developing marketing strategies to attract new customers.
Bartender
Chuck Lager America's Tavern
Orland Park, IL
12.2022 - 10.2024
- Cultivated strong relationships with colleagues through effective communication.
- Processed payments accurately and efficiently using POS system.
- Sanitized glasses after each use to maintain health standards.
- Restocked ice bins and coolers as needed during shifts.
- Ensured adherence to state regulations on responsible alcohol service.
- Resolved customer complaints professionally to enhance satisfaction.
- Monitored guests' alcohol consumption to prevent over-intoxication and underage drinking.
- Executed opening and closing duties, including supply restocking.
Server/Bartender
Cooper's Hawk Winery & Restaurants
Oak Lawn, IL
03.2021 - 01.2023
- Demonstrated extensive knowledge of liquors, wines, and entrees to enhance customer experience.
- Processed customer orders accurately and promptly to ensure satisfaction.
- Maintained high sanitation standards in compliance with health department regulations.
- Prepared dining area for incoming customers by cleaning tables and chairs.
- Promoted desserts, appetizers, and specialty drinks to drive sales growth.
Bartender and Server
Outback Steakhouse
Calumet City, IL
02.2014 - 12.2022
- Managed bar operations from opening to closing, ensuring exceptional service quality.
Trained new staff in bartending techniques and customer service standards.
Prepared and stocked beverage batches to maintain efficient workflow.
Maintained a clean and organized work area to enhance customer experience. - Ensured that all liquor laws were followed during service hours.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
Daycare Teacher
Little to big
Murray, KY
11.2021 - 05.2022
- Fostered creativity through art projects and storytelling activities.
- Monitored playground equipment to ensure safety of all children.
- Maintained accurate attendance records and daily reports of individual child activities.
- Supervised children during meals, playtime, and various activities.
- Coordinated with co-teachers to plan and execute school events and field trips.
- Participated in staff meetings and professional development workshops for continuous improvement.
- Demonstrated organizational skills by managing multiple tasks efficiently.
- Administered medication according to doctor's orders as required.
Bartender
TGI Fridays Franchisor LLC
Orland Park, IL
03.2019 - 01.2020
- Accumulated over 10 years of bartending experience across various establishments.
Supervised bar operations to ensure efficient service and high standards.
Trained staff in mixology techniques and customer service best practices.
Managed inventory and ordering processes to maintain optimal stock levels.
Developed and implemented drink specials to enhance customer engagement.
Handled cash transactions and maintained accurate financial records.
Resolved customer complaints promptly to uphold satisfaction levels.
Collaborated with management on promotional events to boost sales.
Bartender Supervisor
Bar Louie
Matteson, IL
02.2015 - 01.2018
- Executed closing procedures and collected all funds as sole manager on duty.
Managed shifts while bartending, ensuring operational efficiency and customer satisfaction.
Bartender
TGI Friday Restaurant
Oak Lawn, IL
01.2008 - 01.2014
Education
Diploma - General studies
Kingdom School of Holiness
Chicago, IL06-2010
Skills
- Team management and leadership
- Customer service and hospitality
- Mixology and bartending
- Staff training and development
- Inventory control
- Food safety and preparation
- Organizational skills
- Point of sale (POS) systems
- Upselling strategies
- Culinary expertise
- Restaurant operations management
- Communication skills
- Cleaning and maintenance practices
- Interviewing techniques
- Banquet coordination
- Floor care and sanitation standards
- Brand representation and promotion
- Table management
Certification
- Medical Assistant
- Food Handler
- Basset
Languages
English
References
References available upon request.
Timeline
Restaurant Lead
The Rhoyal bistro
01.2024 - Current
Bartender
Chuck Lager America's Tavern
12.2022 - 10.2024
Daycare Teacher
Little to big
11.2021 - 05.2022
Server/Bartender
Cooper's Hawk Winery & Restaurants
03.2021 - 01.2023
Bartender
TGI Fridays Franchisor LLC
03.2019 - 01.2020
Bartender Supervisor
Bar Louie
02.2015 - 01.2018
Bartender and Server
Outback Steakhouse
02.2014 - 12.2022
Bartender
TGI Friday Restaurant
01.2008 - 01.2014
Diploma - General studies
Kingdom School of Holiness
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