Brooke Hess
Lancaster,PA
Summary
Accomplished Cosmetologist and Salon Owner at Sola Salons Studios, adept in hair styling and coloring, and excelling in customer consultation. Demonstrated a track record of enhancing client satisfaction and retention through expert relationship building and trend awareness. Achieved significant sales growth by applying active listening and friendly communication.
Overview
9
9
years of professional experience
Work History
Cosmetologist & Salon Owner
Sola Salons Studios
10.2021 - Current
- Processed payments, entering sales in register for prompt customer service.
- Answered phone calls and emails to schedule client appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
Food and Beverage Server and Bartender
Villa Nova Bar and Resturant
02.2020 - 09.2023
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Greeted guests warmly to foster welcoming environment.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
Cosmetologist
Inu Salon And Spa
12.2018 - 10.2021
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Answered phone calls and emails to schedule client appointments.
Cosmetologist
Luxe Salon & Spa
02.2016 - 11.2018
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Researched latest trends in hair to stay updated on color, style, and technique.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Answered phone calls and emails to schedule client appointments.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Education
High School Diploma -
Penn Manor High School
Millersville, PA06.2015
Skills
- Cosmetology
- Hair Assessments
- Active Listening
- Chemical Mixing and Application
- Hair Styling
- Hair Coloring and Highlighting
- Friendly Communication
- Relationship Building
- Client Education
- Trend Awareness
- Product and Service Explanations
- Scheduling appointments
- Customer Consultation
Timeline
Cosmetologist & Salon Owner
Sola Salons Studios
10.2021 - Current
Food and Beverage Server and Bartender
Villa Nova Bar and Resturant
02.2020 - 09.2023
Cosmetologist
Inu Salon And Spa
12.2018 - 10.2021
Cosmetologist
Luxe Salon & Spa
02.2016 - 11.2018
High School Diploma -
Penn Manor High School
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