Heather Quezada
Hollister,CA
Summary
As a seasoned Cosmetologist and Salon Owner, I excel in relationship building and advanced hair coloring, significantly enhancing client satisfaction and retention. Leveraging sales expertise and cosmetology skills, I spearheaded marketing strategies that notably increased salon revenue. My leadership fostered a team-oriented environment, ensuring high-quality service and efficient salon operations.
Overview
22
22
years of professional experience
Work History
Cosmetologist/ Salon Owner
Self Employed
Hollister, CA
09.2002 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Used social media platforms to promote salon and services.
- Increased revenue through effective customer service and inventory management.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Oversaw daily salon operations and performed general salon tasks.
- Established a positive work environment through open communication channels, fostering strong teamwork among staff members.
- Optimized salon layout for increased efficiency, promoting smooth workflows and improved service quality.
- Oversaw the maintenance of salon equipment to ensure optimal functionality while minimizing downtime due to repairs.
Education
Cosmetology - Cosmetolgy
Gavilan College
Gilroy, CA09.2002
High School Diploma -
North Monterey Highschool
Castoville, CA09.2000
Skills
Cosmetology
Sales expertise
Bleaching, dyeing and tinting
Relationship building and management
Clear communication
Networking expertise
Customer consultation
Advanced cosmetology trained
Hair coloring expert
Timeline
Cosmetologist/ Salon Owner
Self Employed
09.2002 - Current
Cosmetology - Cosmetolgy
Gavilan College
High School Diploma -
North Monterey Highschool