Brooke Hobbs
Boulder,CO
Summary
Passionate, positive, and customer-focused worker with years of experience in the restaurant industry, excelling in customer service and teamwork. Demonstrated ability to enhance customer satisfaction and resolve complaints, boosting sales through effective upselling. Eager to help achieve company goals.
Overview
3
3
years of professional experience
Work History
Shift Lead
Eats and Sweets
04.2022 - Current
- Completed store opening and closing procedures
- Trained new employees on polices and procedures, and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by answering questions, maintaining a welcoming atmosphere, and building relationships with customers.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Crew Member
Tropical Smoothie Cafe
06.2021 - 01.2022
- Prepared and served various food and drink items
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service
- Cleaned and maintained all areas of restaurant to promote clean image.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
Education
Environmental Studies & Business Degree
University of Colorado At Boulder
Boulder, CO05.2026
Skills
- Customer service focused
- Great at problem-solving
- Well versed in Sales and Upselling
- Cash Handling experience
- Outgoing and friendly
- Reliable
- Motivated
Additional Information
References:
Bobby (store owner)- 914-588-2661
Lisa (general manager)- 720-421-8416
Timeline
Shift Lead
Eats and Sweets
04.2022 - Current
Crew Member
Tropical Smoothie Cafe
06.2021 - 01.2022
Environmental Studies & Business Degree
University of Colorado At Boulder
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