BROOKE Jones
Greenville,United States
Summary
Critical thinker focused on building positive rapport with a diverse range of clients while being personable and dedicated to delivering the highest quality of compassionate customer care
Overview
11
11
years of professional experience
Work History
Pro Sales Supervisor
Lowe's Home Improvement Center, Erie Pa
Greenville, TX
09.2020 - Current
- Managed a team of sales specialists dedicated to professional and contractor businesses, including monitoring overall daily progress, sales goals, company expectations and programs, account management, ordering, credit, safety, and customer service standards.
- Grew the business by building interpersonal relationships with customers and suppliers while delivering exceptional customer service and strengthening customer loyalty
- Led training meetings and discussions on company changes, goals, sales, promotions, and expectations
- Negotiated and prepared details of contracts, payments, and order forms
- Utilized vendors locally, nationally, or internationally to negotiate deals and contracts in order to find the best pricing for customers
- Coordinated and monitored logistic operations from planning, staging, and delivery to customers
Pro Service Sales Specialist
Lowe's Home Improvement
02.2018 - 09.2020
- Project managing by visiting customer locations and jobsites to evaluate requirements, access needs, and to make product recommendations and upsell
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash while also managing customer needs using selling tool metrics
- Build rapport with customers by demonstrating product offerings and propose strategic solutions for diverse needs
- Created client relationships on local and national levels to ensure sales goals were met.
Pro Service CSA
Lowe's Home Improvement
06.2016 - 02.2018
- Engaged customers over the phone by greeting them, answering questions on products or services and asking questions to identify specific needs
- Recommended items to customers based on specific needs and explained features and benefits of credit services offered for discounting and financing support
- Worked with a team of sales specialists to develop consistent and equal high-quality levels of support
- Organized customer orders, products, and deliveries for jobsites.
Lumber CSA
Lowe's Home Improvement
09.2015 - 06.2016
- Remained energized and motivated in performing sales floor activities including merchandising and selling
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Managed promotional in-store signage and displays and re-stocked merchandise
- Prioritized helping customers while completing other routine tasks in store
- Assisted customers with locating and choosing merchandise in any store department.
Customer Service CSA
Lowe's Home Improvement
04.2013 - 09.2015
- Performed cashier duties like money handling, payments, credit services, and issuing refunds
- Developed and actualized customer service initiatives to decrease wait times
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Psychology
Texas A&M University- Commerce
Commerce, TX, United States08-2016
Skills
- Sales Team Leadership
- Multitasking and prioritization
- Organization and efficiency
- Independent decision making
- Strong communication skills
- Problem Solving
- Conflict Resolution
- Detail oriented
Timeline
Pro Sales Supervisor
Lowe's Home Improvement Center, Erie Pa
09.2020 - Current
Pro Service Sales Specialist
Lowe's Home Improvement
02.2018 - 09.2020
Pro Service CSA
Lowe's Home Improvement
06.2016 - 02.2018
Lumber CSA
Lowe's Home Improvement
09.2015 - 06.2016
Customer Service CSA
Lowe's Home Improvement
04.2013 - 09.2015
Bachelor of Science - Psychology
Texas A&M University- Commerce
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