Tony Prim
Reno,NV
Summary
Driven leader with a proven track record at Henry Schein, enhancing sales team performance and customer satisfaction through expert CRM proficiency and dynamic leadership development. Achieved significant client base growth by mastering sales strategies and fostering robust client support. Excelled in sales coaching, ensuring the team's success in a competitive market.
Overview
21
21
years of professional experience
Work History
Inside Sales Supervisor
Henry Schein
12.2015 - Current
- Reviewed daily metrics of account executives to evaluate strengths and weaknesses.
- Tracked attendance of sales representatives, resolved escalated customer complaints and effectively handled multiple projects in fast-paced atmosphere.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Worked closely with other departments to promote products and marketing campaigns.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Monitored daily sales performance and provided feedback to each team member.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Developed and implemented strategies to increase sales and improve customer service.
- Maintained up-to-date knowledge of products and services offered to customers.
- Developed and implemented incentive programs to increase sales and customer loyalty.
Field Sales Consultant
Henry Schein Dental
09.2009 - 12.2015
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Set up appointments with interested customers according to schedule availability.
- Utilized sales techniques to build customer interest and close sales.
- Provided information about available products and services, membership details, and purchase advantages.
- Implemented upselling techniques to increase revenue and move product.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Developed extensive knowledge of products and services to better assist customers.
Outbound Telesales Representative
Henry Schein Dental
02.2004 - 09.2009
- Utilized sales techniques to build customer interest and close sales.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Provided information about available products and services, membership details, and purchase advantages.
- Implemented upselling techniques to increase revenue and move product.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Developed extensive knowledge of products and services to better assist customers.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Educated customers on product and service benefits, explaining features and answering questions.
Education
High School Diploma -
Truckee Meadows Community College
Reno, NVSkills
- CRM proficiency
- Leadership Development
- Written Communication
- Sales management
- Sales Coaching
- Sales operation
- Sales strategy development
- Objection handling
- Proficient in Microsoft Office Suite, Salesforce, J D Edwards, CX One, Consolidator & Sieble
- Sales Development
- Partnership Development
- Sales Team Leadership
- Client Support
Timeline
Inside Sales Supervisor
Henry Schein
12.2015 - Current
Field Sales Consultant
Henry Schein Dental
09.2009 - 12.2015
Outbound Telesales Representative
Henry Schein Dental
02.2004 - 09.2009
High School Diploma -
Truckee Meadows Community College
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