Sara Michele Courcelle
Plattsburgh,NY
Summary
With over 10 years of experience in distribution and direct sales, I am highly skilled in writing, updating, and implementing processes to increase company profits and meet KPIs. I excel in building strong, long-term professional relationships with customers based on integrity and transparency. As a supervisor, I am committed to developing, coaching, and growing my team to reach professional goals and company KPIs. In addition to my leadership role, I lead community outreach programs both within my company and in my personal life.
Overview
15
15
years of professional experience
Work History
Inside Sales Supervisor
MRP Solutions
03.2014 - Current
Supervise a team of 20+ sales representatives, ensuring daily tasks and KPIs are met
- Analyze customer forecasts and create customized sales plans to drive revenue growth
- Manage the three largest direct accounts in MRP history, including Procter & Gamble, Unilever, and Santa Cruz Nutritionals
- Report directly to the leadership team (CEO and VPs) with data-driven insights and strategies
- Foster constant communication internally and externally to align team objectives with customer needs and expectations
- Played a pivotal role in driving MRP’s transition to a direct sales model, increasing direct sales by 32% within three years
Disaster Relief Public Relations
American Red Cross
01.2010 - 06.2016
Served as the key contact for all media sources during disaster relief situations in the State of New York
- Gained in-depth knowledge of American Red Cross assistance capabilities based on specific disaster needs
- Provided clear, written, and verbal communication to media outlets in a professional and compassionate manner, ensuring accurate reporting during sensitive times
- Led school based and assisted living educational programs through the American Red Cross to educate on life saving situational responses
Education
Bachelor of Arts - Political Science and International Relations
State University of New York At Oneonta, State University of New York At Plattsburgh
01.2009
Skills
- Proficient in IQMS, Salesforce, Microsoft Office
- CRM proficiency
- Market Knowledge
- Exceptional communication skills
- Leadership and team development
- Analytical mindset
- Data-driven approach
- Customer retention and satisfaction
- Relationship building
- Key account management
- Leadership development
- Sales management
- Strategic planning
- New business development
- Partnership development
Projects and achievements
- Spearheaded the transition to direct sales at MRP, growing the direct sales platform to 32% of overall business within three years.
- Led my sales team to multiple sales excellence awards from top customers for outstanding performance and dedication.
Timeline
Inside Sales Supervisor
MRP Solutions
03.2014 - Current
Disaster Relief Public Relations
American Red Cross
01.2010 - 06.2016
Bachelor of Arts - Political Science and International Relations
State University of New York At Oneonta, State University of New York At Plattsburgh
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