Todd Torok
Middlefield,OH
Summary
- Dynamic Inside Sales Supervisor with Flambeau Inc, recognized for enhancing customer satisfaction and driving repeat business through exceptional relationship building and effective sales management. Proven track record in deal closing and CRM proficiency, consistently exceeding performance metrics and increasing brand visibility in target markets.
- 15+ years experience in creating valuable customer relationships & building sales/customer confidence through continuous communication, trust & loyalty
- Solely responsible for 1M+ in sales for Packaging Division of cases, boxes, & specialty storage within 1st 12 months of being promoted to Sales Position
Overview
24
24
years of professional experience
Work History
Inside Sales Supervisor
Flambeau Inc
08.2008 - 08.2025
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated logistics for trade shows and events, increasing brand visibility within target markets.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
Customer Service Representative
Community Survey
08.2001 - 07.2008
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor's of Business Management - Business Management
Kent State University
Kent, Ohio, OH06-2000
Skills
- Customer relationship building
- Deal closing
- Motivational skills
- Leadership development
- Objection handling
- CRM proficiency
- Sales management
- New business development
- Sales development
- Account acquisition
Languages
French
Elementary
Interests
- Watching Movies and TV Shows
- I like working with my hands and fixing things
- Martial Arts
- I participate in a variety of outdoor recreational activities
- Cooking
- I like trying new recipes and food trends
Timeline
Inside Sales Supervisor
Flambeau Inc
08.2008 - 08.2025
Customer Service Representative
Community Survey
08.2001 - 07.2008
Bachelor's of Business Management - Business Management
Kent State University