Brooke Israel
Farmington Hills,MI
Summary
Accomplished Pharmacy Manager with a proven track record at CVS Health, enhancing patient care through effective prescription verification and staff training. Skilled in pharmacy operations management and patient education, I led a team to improve customer satisfaction significantly. Expert in regulatory compliance and workflow optimization, I excel in both direct patient care and team leadership.
Overview
9
9
years of professional experience
Work History
Pharmacy Manager
CVS Health
01.2023 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
Staff Pharmacist
CVS Health
08.2021 - 01.2023
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Provided medication therapy management to patients.
Pharmacist Intern
CVS Health
08.2017 - 05.2021
- Contributed to a positive work environment through effective teamwork and collaboration with pharmacy staff members.
- Utilized strong communication skills to educate patients on proper medication usage, potential side effects, and drug interactions.
- Used pharmacy software to enter prescription and insurance information.
- Maintained a clean, organized, and well-stocked pharmacy workspace, promoting an efficient workflow for all team members.
Pharmacy Technician
CVS Health
05.2015 - 08.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Doctor of Pharmacy - Pharmacy
Ferris State University
Big Rapids, MI05.2021
MBA - Business Administration
Ferris State University
Big Rapids, MI05.2021
Bachelor of Science - Biology
Ferris State University
Big Rapids, MI05.2018
Skills
- Patient education and counseling
- Prescription Verification
- Workflow Optimization
- Pharmacy operations management
- Regulatory Compliance
- Staff Training
- Direct Patient Care
Timeline
Pharmacy Manager
CVS Health
01.2023 - Current
Staff Pharmacist
CVS Health
08.2021 - 01.2023
Pharmacist Intern
CVS Health
08.2017 - 05.2021
Pharmacy Technician
CVS Health
05.2015 - 08.2017
Doctor of Pharmacy - Pharmacy
Ferris State University
MBA - Business Administration
Ferris State University
Bachelor of Science - Biology
Ferris State University
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