BROOKE JACOBS
Las Vegas,NV
Summary
Motivated professional with a background in data entry and customer service seeking a remote position. Dedicated to providing exceptional service and utilizing my diverse experience to contribute to company growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Phlebotomist
CSL Plasma
Las Vegas, NV
10.2019 - 05.2021
- Executed venipuncture and performed blood collection procedures in adherence to established standards.
- Maintained clean, safe, and organized work environment.
- Adhered to safety protocols when handling hazardous materials.
- Ensured compliance with federal regulations for laboratory procedures.
- Adhering to HIPAA guidelines on patient privacy.
- Provided excellent customer service while interacting with patients.
- Identified patients using proper procedures prior to specimen collection.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Upheld donor confidentiality throughout intake and collection process.
Personal Nursing Assistant
Personal Care Givers
Las Vegas
12.2010 - 04.2013
- Facilitated daily living activities such as grooming, eating, hygiene, and ambulation for patients.
- Assisted patients in maintaining personal hygiene, promoting healthy habits and overall wellness.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Administrative Assistant
Howard Hughes/General Growth
Las Vegas
06.2006 - 12.2010
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
Supervisor/Dispatcher
Portable X-RAY & Ultrasound
Las Vegas
03.2000 - 07.2006
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Updated records of driver locations, delays, and cancellations.
Education
IV Therapy -
College of Southern Nevada
Las Vegas, NV08.2019
Phlebotomy Technician Program -
Northwest Career College
Las Vegas, NV06.2019
Certified Nursing Assistant -
College of Southern Nevada
Las Vegas, NV06.1998
Skills
- Extensive Managerial Experience
- Customer Service Experience
- Works Well Under Pressure
- Great Time Management Skills
- Trained in Infection Control & Proper PPE
- Requisition Review & Patient Identification
- Working with Pediatric & Geriatric Patients
- Electronic Medical Records
- CPR Certified
- Medical Terminology
- Scope of Practice & Medical Ethics
- Dedicated & Trustworthy
- Upbeat & Positive
- Great Communication Skills
Certification
- Registered Phlebotomy Technician, American Medical Technologists
- Lab Assistant License, NV Department of Health and Human Services
- CPR Certified, American Heart Association
Timeline
Phlebotomist
CSL Plasma
10.2019 - 05.2021
Personal Nursing Assistant
Personal Care Givers
12.2010 - 04.2013
Administrative Assistant
Howard Hughes/General Growth
06.2006 - 12.2010
Supervisor/Dispatcher
Portable X-RAY & Ultrasound
03.2000 - 07.2006
IV Therapy -
College of Southern Nevada
Phlebotomy Technician Program -
Northwest Career College
Certified Nursing Assistant -
College of Southern Nevada
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