BROOKE JACOBS
Data Entry/Customer Service
Las Vegas,NV
Summary
Motivated professional with a background in data entry and customer service seeking a remote position. Dedicated to providing exceptional service and utilizing my diverse experience to contribute to company growth.
Overview
21
21
years of professional experience
Work History
Phlebotomist
CSL Plasma
Las Vegas, NV
10.2019 - 05.2021
- Maintained clean, safe, and organized work environment.
- Adhered to safety protocols when handling hazardous materials..
- Adhering to HIPAA guidelines on patient privacy.
- Provided excellent customer service while interacting with patients.
- Monitored patients for any unusual reactions or incidents, taking prompt action within established guidel
- Upheld donor confidentiality throughout intake and collection process.
Personal Nursing Assistant
Personal Care Givers
Las Vegas
12.2010 - 04.2013
- Facilitated daily living activities such as grooming, eating, hygiene, and ambulation for patients.
- Assisted patients in maintaining personal hygiene, promoting healthy habits and overall wellness.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Administrative Assistant
Howard Hughes/General Growth
Las Vegas
06.2006 - 12.2010
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
Supervisor/Dispatcher
Portable X-RAY & Ultrasound
Las Vegas
03.2000 - 07.2006
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Updated records of driver locations, delays, and cancellations.
Education
IV Therapy -
College of Southern Nevada
08.2019
Phlebotomy Technician Program -
Northwest Career College
06.2019
Certified Nursing Assistant -
College of Southern Nevada
06.1998
Skills
- Customer Service Experience
- Works Well Under Pressure
- Great Time Management Skills
- Trained in Infection Control & Proper PPE
- Electronic Medical Records
- CPR Certified
- Medical Terminology
- Dedicated & Trustworthy
- Great Communication Skills
- Patient Care
- HIPAA Compliance
- Data Entry
- Medical terminology knowledge
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingCareer advancementTimeline
Phlebotomist
CSL Plasma
10.2019 - 05.2021
Personal Nursing Assistant
Personal Care Givers
12.2010 - 04.2013
Administrative Assistant
Howard Hughes/General Growth
06.2006 - 12.2010
Supervisor/Dispatcher
Portable X-RAY & Ultrasound
03.2000 - 07.2006
IV Therapy -
College of Southern Nevada
Phlebotomy Technician Program -
Northwest Career College
Certified Nursing Assistant -
College of Southern Nevada
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