Whitney Heddin
Canton,TX
Summary
Enthusiastic and motivated individual passionate about customer service. Team player, whom works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
12
12
years of professional experience
Work History
Phlebotomist
Christus Trinity Mother Frances
01.2017 - Current
- Provide a positive Customer Service Experience both via telephone and in person to approximately 45 to 80 patients.
- Execute various clerical tasks
- Delivering essential information to inquiries
- Attach cumulative reports to patients' charts, ensuring accurate, and confidential record keeping
- Collaborate as a team member
- Accomplish tasks within established timeframes
- Enhanced patient experience through compassionate care and communication
Sales Associate
Mill Creek Farms
01.2012 - 03.2023
- Boosted customer satisfaction levels.
- Demonstrated exceptional problem-solving skills.
- Managed operations within the storefront
- Provided comprehensive training to new employees, focusing on product knowledge, and customer service
- Increased sales by building strong rapport with customers.
Intake Specialist
CIMA Hospice
01.2016 - 01.2017
- Managed an approx. 40to 60 incoming calls from referral sources per day.
- Record Keeping and Data Entry
- Coordinated patient transfers.
- Provided valuable support to maintain office operations.
- Commitment to professional development
Lab Assistant/Phlebotomist
Magnolia Internal Medicine Associate
08.2014 - 04.2016
- Provided exceptional customer service.
- Demonstrated flexibility in new work assignments.
- Improved customer satisfaction ratings
- Addressed inquiries via phone, email, or in-person to an average of 40 individuals per day.
- Enhanced patient experience.
- Contributed to the development of training.
- Performed medical records management per HIPPA guidelines
Education
Certified Phlebotomist - Phlebotomy
Tyler Junior College
Tyler, TX06.2011
High School Diploma -
Canton Independent School District
Canton06.2010
Skills
- Customer Service Experience
- Adaptability
- Computer and Typing Knowledge
- Microsoft Office
- Patient Support
- Time Management & Goal Oriented
- Medical Terminology Knowledge
- Medical Office Administration
- Quality assurance
- Decision-Making
- Client Relationship Management
- Negotiation
References
Natalie Williams Nurse | Christus Trinity Mother Frances
Phone Number: 972-816-7191
Email: nsegoviawilliams@icloud.com
Nikki Quillen Nurse | Christus Trinity Mother Frances
Phone Number: 214-564-5001
Email: Nquillen78@gmail.com
Bobi Menasco Phlebotomist | Christus Trinity Mother Frances
Phone Number: 903-275-1464
Email: bobidamico@hotmail.
Timeline
Phlebotomist
Christus Trinity Mother Frances
01.2017 - Current
Intake Specialist
CIMA Hospice
01.2016 - 01.2017
Lab Assistant/Phlebotomist
Magnolia Internal Medicine Associate
08.2014 - 04.2016
Sales Associate
Mill Creek Farms
01.2012 - 03.2023
Certified Phlebotomist - Phlebotomy
Tyler Junior College
High School Diploma -
Canton Independent School District
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