Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Brooke Jaffe

Morganville,NJ

Summary

Dynamic Front Desk Receptionist with proven expertise in customer service and inventory control, honed at Gerber Salon and Crunch Fitness. Excelled in enhancing client retention and boosting revenue through strategic promotions and efficient complaint resolution. Skilled in correspondence typing and problem-solving, ensuring seamless operations and positive customer experiences.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Gerber Salon
Keyport, NJ
04.2023 - Current
  • Welcome clients warmly, and assist in selecting services to match their needs.
  • Scheduled appointments using an online booking system.
  • Maintained salon inventory by checking stock for needed supplies and products.
  • Resolved customer complaints in an efficient and courteous manner.
  • Balanced cash drawers daily to ensure accuracy of transactions.
  • Promote salon services and products, contributing to increased revenue and client retention.
  • Maintain a clean and organized front desk area to enhance the salon’s professional image.

Front Desk Receptionist

Crunch Fitness
Marlboro, NJ
07.2022 - 07.2024
  • Provided friendly and efficient service to members, ensuring a positive first impression.
  • Answered inquiries about memberships and facility services with professionalism.
  • Supported daily operations by managing member check-ins, handling payments, and assisting with promotions.
  • Maintained a clean, inviting environment for members and guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Provided instructions on tanning bed operation and safety precautions to clients.

Education

Bachelor of Science - Health Sciences

Pace University
New York, NY
05-2026

Skills

  • Email and telephone decorum
  • Correspondence typing
  • Time management
  • Record keeping
  • Customer service
  • Oral and writing communication
  • Problem-solving skills
  • Inventory control

Accomplishments

  • National Society of Leadership and Success (NSLS)

Affiliations

  • Volunteered at Advanced Wellness in Marlboro, New Jersey.
  • Promoted to Varsity Cheer Captain in high school due to leadership skills.

Timeline

Front Desk Receptionist

Gerber Salon
04.2023 - Current

Front Desk Receptionist

Crunch Fitness
07.2022 - 07.2024

Bachelor of Science - Health Sciences

Pace University

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Brooke Jaffe