Brooke Jewett
Decatur,Illinois
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Foot And Ankle Center Of Illinois
03.2023 - 09.2023
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Verified patient insurance coverage and collected required co-payments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed multi-line phone system and pleasantly greeted patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
Certified Nursing Assistant
Farmer City Rehab And Healthcare
08.2021 - 03.2023
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Supported needs of 50+ residents under long-term care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Certified Nursing Assistant
Liberty Village Of Clinton
08.2020 - 06.2021
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Server
Monicals
05.2019 - 09.2020
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiven
Education
No Degree - Certified Medical Assistant
Midwest Technical Institute
Springfield, IL05.2023
High School Diploma -
Clinton High School, Clinton, IL, US
Clinton, IL05.2021
Skills
- Data Management
- Medical Records Maintenance
- Appointment management
- Payment Collection
- Organization and Time Management
- Insurance Authorizations
- Telephone Etiquette
- Collaboration and Teamwork
- Cash Handling
- Medical Assistant (NCMA)
- Critical Thinking
- Customer Service
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
Foot And Ankle Center Of Illinois
03.2023 - 09.2023
Certified Nursing Assistant
Farmer City Rehab And Healthcare
08.2021 - 03.2023
Certified Nursing Assistant
Liberty Village Of Clinton
08.2020 - 06.2021
Server
Monicals
05.2019 - 09.2020
No Degree - Certified Medical Assistant
Midwest Technical Institute
High School Diploma -
Clinton High School, Clinton, IL, US
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