Brooke Johnson
Washington
Summary
In a team setting, this friendly professional is known for fostering constructive and cooperative working relationships. Ability to recognize issues and integrate solutions to achieve positive results. Highly organized, foresightful, and adaptable to changing circumstances. With hands-on experience, eager to learn new skills and advance knowledge. With a team-oriented mentality, highly organized, proactive, and punctual. This Detail-oriented professional looking for a new challenge in a fresh environment. Looking forward to taking on a new challenge with a successful team.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Main Office Secretary
Warren Hills Regional School district
Washington
05.2023 - 08.2025
- Managed office communications and ensured timely responses to inquiries.
- Organized and maintained filing systems for student and staff records.
- Coordinated scheduling for meetings and events within the school district.
- Supported staff with clerical duties, enhancing overall office efficiency.
- Greeted visitors, answered incoming calls and directed them to the appropriate staff member.
- Handled confidential matters related to personnel files in accordance with organizational policies.
- Scheduled appointments and maintained calendars for staff members.
- Compiled data from various sources into organized spreadsheets for analysis purposes.
- Performed general clerical duties such as photocopying, faxing, scanning documents.
- Answered questions from staff regarding office operations and protocols.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated scheduling for multiple departments to ensure operational efficiency.
- Communicated with staff to confirm availability and adjust schedules accordingly.
- Facilitated communication between departments to enhance workflow and information sharing.
- Entered information into system to update status reports.
- Provided support in resolving scheduling conflicts between employees.
- Communicated with team members to confirm availability and schedule changes.
Department Leader
ShopRite of Washington, NJ- Rt 31
Washington
08.2015 - 04.2023
- Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities.
- Customer inquiries were handled via phone, email, and web-based platforms.
- Spoke with customers about their [Product or Service] concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales.
- Helped with the running and summarizing of operational reports and information.
- Quickly resolved customer issues while adhering to company policies.
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.
- Answered questions and concerns from internal and external customers about shipments, billing, status, services, carriers, and [Type] requirements.
- Provided excellent customer service to both internal and external customers to maximize satisfaction and business success.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies to completion.
- Ensured that company policies and procedures were followed while maintaining a safe and productive working environment.
- Provided primary customer support to internal and external customers in a fast-paced [Type] environment.
Education
High School -
Warren Hills Regional High School
Washington, NJ 08.2010 - 06.2014
Skills
- Supervision
- Organization
- Team management
- Customer service
- Attention to detail
- Administrative support
- Reception duties
- Professional demeanor
- Multi-line phone systems
- Multitasking Abilities
- Schedule coordination
- Employee communications
- Employee training
- Confidentiality compliance
- Communication proficiency
- Problem solving
Timeline
Main Office Secretary
Warren Hills Regional School district
05.2023 - 08.2025
Department Leader
ShopRite of Washington, NJ- Rt 31
08.2015 - 04.2023
High School -
Warren Hills Regional High School
08.2010 - 06.2014