Brooke Johnson
Palmyra,NY
Summary
Dynamic and detail-oriented Pharmacy Technician with a proven track record at CVS Pharmacy, adept in multitasking and organization. Excelled in enhancing pharmacy workflow and customer assistance, demonstrating strong problem-solving skills and teamwork. Achieved high accuracy in medication dispensing, embodying confidentiality and HIPAA principles.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
08.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Counted and labeled prescriptions with correct item and quantity.
Sales Associate
Designer Shoe Warehouse
02.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Crew Member
Dunkin Donuts
10.2022 - 02.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Cashier
Tops Friendly Markets
11.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Communications & Media Studies
Monroe Community College
Rochester, NY12-2026
High School Diploma -
Palmyra-Macedon High School
Palmyra, NY06-2024
Skills
- Problem-solving skills
- Teamwork and collaboration
- Multitasking and organization
- Customer assistance
- Team collaboration
- Confidentiality and HIPAA
Languages
English
Native or Bilingual
Timeline
Pharmacy Technician
CVS Pharmacy
08.2024 - Current
Sales Associate
Designer Shoe Warehouse
02.2024 - 08.2024
Crew Member
Dunkin Donuts
10.2022 - 02.2024
Cashier
Tops Friendly Markets
11.2021 - 08.2022
Associate of Arts - Communications & Media Studies
Monroe Community College
High School Diploma -
Palmyra-Macedon High School