Brooke Jones
Nashville,TN
Summary
Detail-oriented and highly adaptable professional with a background in IT business analysis, bringing a unique blend of analytical rigor and high-level executive support capabilities. Experienced in managing complex schedules, coordinating cross-functional priorities, and handling sensitive information with discretion and professionalism. Known for anticipating needs, streamlining operations, and maintaining composure in fast-paced, high-pressure environments. Adept at bridging technical insight with practical execution, ensuring seamless day-to-day support while contributing to strategic decision-making. Committed to delivering exceptional service, maintaining confidentiality, and supporting high-profile individuals with efficiency and poise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
Genesco
Nashville, TN
02.2026 - Current
- Analyzed business processes to identify areas for improvement and enhance operational efficiency.
- Collaborated with cross-functional teams to gather requirements and define project scope.
- Conducted data analysis to support decision-making and strategic planning initiatives.
- Facilitated stakeholder meetings to communicate findings and recommendations effectively.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
DC Systems Analyst
Genesco
Nashville, TN
02.2024 - 02.2026
- Analyzed system performance to identify areas for improvement and enhance user experience.
- Collaborated with cross-functional teams to gather requirements and develop effective solutions.
- Designed and implemented system enhancements, ensuring alignment with business objectives.
- Conducted testing and validation of new systems, ensuring accuracy and functionality before deployment.
- Developed documentation for system processes, improving knowledge transfer and operational efficiency.
- Led projects to streamline workflows, enhancing productivity across departments through technology integration.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
IT Intern
Genesco
Nashville, TN
08.2022 - 02.2024
- Supported IT team in troubleshooting hardware and software issues, enhancing operational efficiency.
- Assisted with system installation and configuration, ensuring seamless integration across departments.
- Collaborated on software testing and debugging, contributing to quality assurance efforts.
- Documented technical procedures and user guides, improving knowledge transfer among team members.
- Provided technical support, resolving IT issues to maximize productivity for team members.
Cash Office Clerk/Department Lead
TJ Maxx, TJX Companies
Cookeville, TN
05.2020 - 05.2021
- Processed cash transactions accurately and efficiently to ensure smooth daily operations.
- Assisted with reconciling cash drawers at the end of each shift, maintaining accountability and accuracy.
- Conducted regular audits of cash handling processes to identify discrepancies and ensure compliance.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
Education
Associate of Science - Information Management
Western Governors University
Salt Lake City, UT12.2026
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT08.2026
Associate of Science - Accounting And Finance
Volunteer State Community College
Gallatin, TN12.2021
Skills
- User acceptance testing
- Strategic planning
- Business planning
- Microsoft Office Suite
- Team collaboration
- Requirements gathering
- Project management
- End user support
- User requirements
- Equipment configuration
- Resource management
- Project documentation
Certification
A+
Project+
ITIL
AWS Cloud Practitioner
Timeline
Business Analyst
Genesco
02.2026 - Current
DC Systems Analyst
Genesco
02.2024 - 02.2026
IT Intern
Genesco
08.2022 - 02.2024
Cash Office Clerk/Department Lead
TJ Maxx, TJX Companies
05.2020 - 05.2021
Associate of Science - Information Management
Western Governors University
Bachelor of Science - Information Technology
Western Governors University
Associate of Science - Accounting And Finance
Volunteer State Community College