Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Keenan

Miami

Summary

Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.

Overview

1
1
year of professional experience

Work History

Barista Assistant Manager

Dose of Naples
05.2022 - 07.2023
  • Operated cash registers to process customer payments.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Created promotional displays for advertising special events or promotions at the cafe.

Watercraft Rental Concierge

Dingley's Wharf (The Wharf)
06.2022 - 08.2022
  • Delivered exceptional customer service by assisting guests with watercraft rentals, addressing inquiries, and providing detailed safety instructions.
  • Increased revenue through effective upselling of additional services and packages, including guided tours, extended rental times, and premium equipment rentals.
  • Resolved customer concerns promptly, maintaining a high level of satisfaction and positive guest experiences.
  • Efficiently managed booking schedules, accommodated special requests, and coordinated rental pick-ups and returns to maximize watercraft availability.

Education

Bachelor of Arts - Public Relations, Political Science

The University of Alabama
05-2025

High School Diploma -

Cheverus High School
06-2021

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Customer relations
  • Guest services
  • Training and mentoring
  • Detail-oriented approach

Timeline

Watercraft Rental Concierge

Dingley's Wharf (The Wharf)
06.2022 - 08.2022

Barista Assistant Manager

Dose of Naples
05.2022 - 07.2023

High School Diploma -

Cheverus High School

Bachelor of Arts - Public Relations, Political Science

The University of Alabama

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