Brooke Keever
Kansas City,MO
Summary
Customer service focused, with a drive to succeed and always continue to grow and learn in my career, with excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
State Farm
11.2022 - Current
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Receptionist
Ruby Receptionist
08.2020 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Daycare Provider
Self Employed
05.2019 - 08.2021
- Daycare Provider- Self Employed
- Provided a safe learning environment for children while parents went to work
- Attended to all children's needs and wants
Dispatcher
The Kansas City Missouri Police Department
05.2018 - 05.2019
- Question callers to determine their locations, and the nature of their problems to determine type of response needed.
- Enter calls correctly and in a prompt manor
- Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
Ophthalmic Technician
Discover Vision Centers
01.2015 - 05.2018
- Perform diagnostic tests or measurements such as motor testing, visual acuity testing, lensometry, refraction using a phoropter and tonometry.
- Document patients ocular history and medications
- Perform tests like visual fields, OCTs, fundus photos
- Ordered contact lenses and Instructed new contact lense patients
Education
Some college - Criminal Justice
Metropolitan Community College - Maple Woods
Kansas City, MOHigh School Diploma - undefined
Oak Park High School
Kansas City, MO05.2010
Skills
- Customer and Personal Service
- Active Listening
- Multi tasking
- Time Management
- Problem solving
- Casualty and property loss
Timeline
Claims Adjuster
State Farm
11.2022 - Current
Receptionist
Ruby Receptionist
08.2020 - 11.2022
Daycare Provider
Self Employed
05.2019 - 08.2021
Dispatcher
The Kansas City Missouri Police Department
05.2018 - 05.2019
Ophthalmic Technician
Discover Vision Centers
01.2015 - 05.2018
Some college - Criminal Justice
Metropolitan Community College - Maple Woods
High School Diploma - undefined
Oak Park High School
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