Brooke Kennedy
Grandview,TX
Summary
Dynamic courier with extensive experience at FedEx, excelling in time-sensitive deliveries and customer service. Proven ability to enhance operational efficiency through effective route planning and GPS navigation. Recognized for meticulous attention to detail and strong problem-solving skills, consistently achieving on-time deliveries and fostering positive client relationships.
Overview
9
9
years of professional experience
Work History
Courier
Fedex
Fort Worth, TX
01.2017 - 11.2025
- Operated delivery vehicle to ensure timely and safe parcel transportation.
- Managed package sorting and tracking using FedEx systems for efficient workflow.
- Assisted in maintaining delivery schedules, adapting to route changes as needed.
- Communicated with customers regarding delivery status and resolved inquiries promptly.
- Collaborated with team members to enhance service quality and operational efficiency.
- Monitored vehicle maintenance requirements to ensure compliance with safety standards.
- Conducted regular inspections of packages for accuracy before dispatching deliveries.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Verified package information to check for accuracy and completeness.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
- Supported team members during peak times, demonstrating strong teamwork and flexibility.
- Improved company reputation with consistent, reliable deliveries.
Education
High School Diploma -
Burleson High School
Burleson, TX06.2009
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Excellent driving skills
- Package handling
- Valid Driver's license
- Decision-making
- GPS and route planning
- Route planning
- Time sensitive deliveries
- Heavy lifting
- Package pickup and delivery
- Attention to confidentiality
- Loading and unloading
- GPS navigation
- Handheld scanning devices
- Deadline adherence
- Smartphone usage
- Item tracking
- Licensed driver in state
- Weather preparedness
- Dispatch collaboration
- Vehicle maintenance
- Business processes and procedures
- Vehicle inspections
- Multitasking and organization
- Defensive driving
- Safety protocols
- Map reading
Timeline
Courier
Fedex
01.2017 - 11.2025
High School Diploma -
Burleson High School