Brooke Kindler
Meyersdale,PA
Summary
Experienced Pharmacy Technician known for strong attention to detail and effective communication skills. Successfully enhanced patient care and operational efficiency by accurately dispensing medications and training new staff on best practices.
Overview
18
18
years of professional experience
Work History
Certified Pharmacy Technician
UPMC Somerset Hospital
Somerset, PA
09.2024 - Current
- Collaborated with pharmacists to ensure optimal medication management for patients.
- Assisted in inventory management, maintaining accurate stock levels and organization.
- Operated pharmacy software systems to manage prescriptions and track patient profiles.
- Implemented safety protocols to minimize risks associated with medication dispensing.
- Trained new staff on pharmacy procedures and best practices for customer service.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Educated patients on medication usage and potential side effects, enhancing compliance.
- Counted, measured, and compounded medications following standard procedures.
- Compounded and dispensed medications according to prescriptions and protocols.
- Maintained sterile environment while preparing IV admixtures and solutions.
- Enhanced patient care by accurately filling prescriptions and managing inventory.
- Dispensed medications accurately under supervision, ensuring compliance with pharmacy regulations.
- Compounded and dispensed chemotherapy medications
Receptionist
R1 RCM, Intermountain Healthcare
Meyersdale, PA
11.2023 - 09.2024
- Greeted and assisted patients, ensuring a welcoming environment and efficient check-in process.
- Managed multi-line phone system, directing calls to appropriate departments promptly.
- Scheduled appointments using electronic health record systems, optimizing patient flow and resource allocation.
- Processed patient information accurately, maintaining confidentiality in compliance with HIPAA regulations.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Pharmacy Technician
Thomas Drug Store
Meyersdale, PA
12.2019 - 11.2023
- Managed medication inventory, ensuring timely restocking and compliance with safety regulations.
- Assisted pharmacists in preparing prescriptions, verifying dosage and accuracy of medications.
- Educated patients on proper medication usage and potential side effects to enhance adherence.
- Collaborated with healthcare professionals to resolve prescription issues and improve patient outcomes.
- Trained new pharmacy staff on operational procedures, enhancing overall team efficiency.
- Oversaw daily pharmacy operations, maintaining high standards of service and regulatory compliance.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
High Risk Transaction Specialist
Somerset Trust Company
Somerset, PA
11.2013 - 12.2019
- Processed high-volume transactions with accuracy and efficiency.
- Resolved customer inquiries and discrepancies to enhance satisfaction.
- Maintained detailed records of transactions ensuring compliance with regulations.
- Collaborated with cross-functional teams to streamline operations and improve workflows.
- Analyzed transaction data to identify trends and inform strategic decisions.
- Reconciled account balances accurately on a monthly basis, ensuring timely resolution of discrepancies and maintaining the integrity of financial records.
- Provided exceptional customer service, fostering positive relationships with clients and stakeholders alike.
- Safeguarded sensitive information by adhering to strict confidentiality protocols in all transactions.
- Managed risk effectively by identifying potential fraudulent activities and escalating concerns as necessary.
Pharmacy Technician
Walmart
Murrells Inlet, SC/Somerset, PA
12.2007 - 10.2013
- Implemented process improvements for prescription filling, reducing wait times and increasing customer satisfaction.
- Developed training materials for staff development, fostering a culture of continuous improvement in the pharmacy team.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
Education
High School Diploma -
Meyerdale Area High School
Meyersdale, PA06-2004
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- Medication dispensing
- Filling prescriptions
- Pharmaceutical calculations
- Prescription interpretation
- Advanced math skills
- Compounding techniques
- Verbal and written communication
Timeline
Certified Pharmacy Technician
UPMC Somerset Hospital
09.2024 - Current
Receptionist
R1 RCM, Intermountain Healthcare
11.2023 - 09.2024
Pharmacy Technician
Thomas Drug Store
12.2019 - 11.2023
High Risk Transaction Specialist
Somerset Trust Company
11.2013 - 12.2019
Pharmacy Technician
Walmart
12.2007 - 10.2013
High School Diploma -
Meyerdale Area High School