Brooke King
Waynesville,NC
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.
Overview
24
24
years of professional experience
Work History
Service Advisor
Flow companies of Asheville
Asheville, NC
06.2019 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Ensured that all customer inquiries were handled promptly and accurately.
Insurance Agent
Olde Time Insurance
Waynesville, North Carolina
08.2014 - 06.2019
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Processed payments received from clients promptly according to established procedures.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
Stay at Home Mom
Self-employeed
Waynesville, North Carolina
02.2005 - 08.2014
- Managed household errands and other essential duties.
Real Estate Paralegal
Brock and Scott lawfirm
Asheville, NC
02.2001 - 01.2005
- Drafted contracts and closing documents for review by attorneys.
- Monitored the progress of real estate closings to ensure deadlines were met.
- Assisted in preparing closing packages and handled post-closing matters.
- Organized client meetings and took minutes at those meetings.
- Facilitated communications between clients, lenders, brokers and other parties involved in a transaction.
Education
High School Diploma -
Clyde A Erwin High School
Leicester, NC05-1998
Skills
- Bill preparation
- Customer Service
- Customer Retention
- Repairs Scheduling
- Technical Support
- Vehicle assessment
- Computer Skills
- Data Entry
- Price Quoting
- Strong Work Ethic
- Team Collaboration
- Attention to Detail
- Excellent Communication
Timeline
Service Advisor
Flow companies of Asheville
06.2019 - Current
Insurance Agent
Olde Time Insurance
08.2014 - 06.2019
Stay at Home Mom
Self-employeed
02.2005 - 08.2014
Real Estate Paralegal
Brock and Scott lawfirm
02.2001 - 01.2005
High School Diploma -
Clyde A Erwin High School
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