Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke King

Waynesville,NC

Summary

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.

Overview

24
24
years of professional experience

Work History

Service Advisor

Flow companies of Asheville
Asheville, NC
06.2019 - Current
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Maintained records of customer interactions and transactions.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Ensured that all customer inquiries were handled promptly and accurately.

Insurance Agent

Olde Time Insurance
Waynesville, North Carolina
08.2014 - 06.2019
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Analyzed claims data to determine potential areas of improvement for policyholders' protection.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Processed payments received from clients promptly according to established procedures.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.

Stay at Home Mom

Self-employeed
Waynesville, North Carolina
02.2005 - 08.2014
  • Managed household errands and other essential duties.

Real Estate Paralegal

Brock and Scott lawfirm
Asheville, NC
02.2001 - 01.2005
  • Drafted contracts and closing documents for review by attorneys.
  • Monitored the progress of real estate closings to ensure deadlines were met.
  • Assisted in preparing closing packages and handled post-closing matters.
  • Organized client meetings and took minutes at those meetings.
  • Facilitated communications between clients, lenders, brokers and other parties involved in a transaction.

Education

High School Diploma -

Clyde A Erwin High School
Leicester, NC
05-1998

Skills

  • Bill preparation
  • Customer Service
  • Customer Retention
  • Repairs Scheduling
  • Technical Support
  • Vehicle assessment
  • Computer Skills
  • Data Entry
  • Price Quoting
  • Strong Work Ethic
  • Team Collaboration
  • Attention to Detail
  • Excellent Communication

Timeline

Service Advisor

Flow companies of Asheville
06.2019 - Current

Insurance Agent

Olde Time Insurance
08.2014 - 06.2019

Stay at Home Mom

Self-employeed
02.2005 - 08.2014

Real Estate Paralegal

Brock and Scott lawfirm
02.2001 - 01.2005

High School Diploma -

Clyde A Erwin High School

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Brooke King