Brooke King

• Assisted patients with registration and scheduling processes to enhance patient experience.
• Verified insurance eligibility and obtained pre-authorizations to ensure compliance with policies.
• Maintained accurate patient records in electronic health record systems for improved data integrity.
• Collaborated with clinical staff to address patient inquiries and streamline communication pathways.

File warranty’s, take payments, direct customers

• Greeted visitors warmly and ensured they had a positive experience.
• Answered phones professionally in accordance with organizational protocols.
• Assisted with administrative tasks such as filing documents, copying materials.
• Provided superior customer service by responding to inquiries in an efficient and friendly manner.
• Displayed pleasant and professional voice and demeanor, positively representing organization.
• Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
• Maintained accurate records of all incoming calls, messages, and visitors.

• Greeted visitors warmly and ensured they had a positive experience.
• Handled cash and credit card payments with accuracy.
• Answered phones professionally in accordance with organizational protocols.
• Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
• Processed incoming mail and packages accurately and promptly.

• Greeted visitors warmly and ensured they had a positive experience.
• Handled cash and credit card payments with accuracy.
• Answered phones professionally in accordance with organizational protocols.
• Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
• Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
• Assisted in resolving customer complaints and disputes.