Brooke Kohman
Snoqualmie
Summary
Accomplished executive director with a proven track record in operations management, budget control, sales success, and compliance. Expertise in driving team performance and ensuring high-quality service standards.
Overview
4
4
years of professional experience
Work History
Executive Director
The Watermark At Cherry Hills
Albuquerque
04.2024 - Current
- Oversaw daily operations to ensure quality care for residents.
- Managed staff recruitment, training, and performance evaluations effectively.
- Collaborated with healthcare providers to maintain high service standards.
- Led staff meetings to encourage communication and team cohesion.
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Maintained census of 93% and above each quarter.
- Reduced staff over by 50%
- Managed 8 department expenses accurately and successfully.
- Margins were met and exceeded averaging 37%.
- Conflict resolution with families, vendors, staff,and residents.
Sales Director
The Watermark At Cherry Hills
Albuquerque
12.2023 - 04.2024
- Collaborated with marketing teams to create promotional materials and campaigns.
- Managed key client relationships to foster loyalty and repeat business opportunities.
- Conducted regular sales meetings to review performance and align team goals.
- Collaborated with other departments such as marketing, operations and finance in order to ensure successful outcomes from sales initiatives.
- Resolved customer complaints quickly by providing satisfactory solutions or refunds.
- Ensured compliance with all legal and regulatory requirements related to sales activities.
- Increased Census from 78%- 93%
- Accurate expenses management and control of sales department
- Broke company sales record with 12 move ins at a monthly commitment of 4 move ins.
- Met move in targets month over month with a $3500 community fee and $6k- $14k monthly Rent.
Sales assocaiate
Watermark at Cherry Hills
Albuquerque
07.2023 - 12.2023
- Collaborated with team members to enhance store operations and customer service.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Conducted inventory checks to maintain stock levels and organization.
- Managed lease agreements and tenant applications efficiently.
- Coordinated maintenance requests and communicated with service teams.
- Organized open houses and community events to attract potential residents
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
- Tracked occupancy rates and prepared reports for upper management.
- Greeted prospective tenants, answered questions and provided tours of available units.
Sales Manager
Sports and Wellness
Albuquerque
11.2021 - 07.2023
- Led sales team meetings to align on targets and strategies.
- Developed training materials for new sales staff onboarding.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized CRM software to track customer interactions and sales pipelines.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Education
Some College (No Degree) - Business And Entrepreneurship
University of New Mexico
Albuquerque, NMSkills
- Operations management
- Staff recruitment
- Performance evaluation
- Compliance management
- Budget management
- Customer relationship management
- CRM software utilization
- Exceeds sales goals
- Revenue optimization
Timeline
Executive Director
The Watermark At Cherry Hills
04.2024 - Current
Sales Director
The Watermark At Cherry Hills
12.2023 - 04.2024
Sales assocaiate
Watermark at Cherry Hills
07.2023 - 12.2023
Sales Manager
Sports and Wellness
11.2021 - 07.2023
Some College (No Degree) - Business And Entrepreneurship
University of New Mexico