Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Koon

Lexington,SC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Owner

Koon Rustic Design Co.
Lexington, SC
07.2019 - Current
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.
  • Maintained relationships with existing clients by providing superior customer service.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Implemented quality assurance processes to ensure product excellence.
  • Set pricing structures according to market analytics and emerging trends.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

ESL Teacher

VIPKID
Lexington, SC
07.2018 - Current
  • Utilized a variety of teaching methods such as lectures, discussions, role-play activities and multimedia presentations.
  • Provided feedback on assignments, tests and exams in a timely manner.
  • Conducted weekly one-on-one tutoring sessions with students needing extra assistance.
  • Monitored student behavior during class time and provided appropriate guidance when necessary.
  • Assessed student progress through quizzes, tests, and other activities.
  • Created an encouraging learning environment by utilizing positive reinforcement strategies.
  • Created a welcoming atmosphere for all students regardless of cultural background or ability level.
  • Provided individualized instruction to students with diverse backgrounds and abilities.
  • Assessed student progress through written tests, oral quizzes and other forms of assessment.
  • Provided one-on-one instruction for non-English speaking students within classroom settings.
  • Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
  • Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
  • Fostered a positive learning environment by encouraging students to actively participate in individual and group activities.
  • Built relationships with students of diverse cultural, social and economic backgrounds.
  • Guided students in developing their listening, speaking, reading, and writing skills in English.

Licensed Private Investigator

VTR
Lexington, SC
01.2013 - 06.2018
  • Verified accuracy and completeness of data entry into the database system.
  • Checked source documents against entered data to ensure accuracy.
  • Maintained confidentiality of sensitive information entered into the system.
  • Provided support to management staff in regards to data entry processes.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Compiled reports based on gathered information.
  • Prepared summaries of daily work completed for review by supervisors.
  • Utilized specialized software applications related to the job role.
  • Contacted employers, banks, credit agencies, family members and other sources to locate debtors.
  • Interviewed neighbors, friends or former associates of subjects in order to gain insight into their current activities.
  • Verified addresses, phone numbers and employment status of persons being located.
  • Collaborated with collection agents on strategies designed to encourage payment from delinquent accounts.
  • Communicated effectively with customers via telephone, email or mail in order to obtain additional information necessary for successful skip tracing.
  • Adhered strictly to confidentiality protocols when dealing with sensitive personal information obtained during investigations.
  • Analyzed information provided by clients to determine the best course of action for locating debtors.
  • Utilized social media platforms like Facebook and LinkedIn to uncover clues about a debtor's whereabouts.
  • Compiled detailed reports documenting all investigative activities performed while searching for a subject.
  • Maintained up-to-date knowledge of laws governing skip tracing activities so that investigations are conducted within legal boundaries.
  • Identified and tracked down individuals who have skipped out on financial obligations.
  • Conducted online searches using specialized databases and software tools to find accurate contact information for debtors.
  • Reviewed public records such as property deeds, tax filings and court documents to identify potential leads.
  • Managed multiple tasks simultaneously while meeting established deadlines set forth by clients.
  • Produced timely and accurate reports about findings.

Education

Bachelor of Science - K-5 Elementary Education, K-12 Special Education

University of South Florida
St. Petersburg, FL
05-2013

Skills

  • Business Management
  • Relationship Building
  • Verbal and written communication
  • Customer Relations
  • Curriculum Implementation
  • Student Engagement
  • Classroom Management
  • Group and individual instruction
  • Student-Centered Learning
  • Parent and student communication
  • Elementary Education

Timeline

Owner

Koon Rustic Design Co.
07.2019 - Current

ESL Teacher

VIPKID
07.2018 - Current

Licensed Private Investigator

VTR
01.2013 - 06.2018

Bachelor of Science - K-5 Elementary Education, K-12 Special Education

University of South Florida

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Brooke Koon