Brooke Kozak
Los Angeles,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Self taught in multiple industries with an ability to adapt and enhance interpersonal skills.
Overview
32
32
years of professional experience
Work History
Owner/Operator for Ruby Jane Estate Sales
Self-employed
01.2014 - Current
- Developed and maintained strong relationships with clients and customers, resulting in repeat business and referrals.
- Managed all aspects of the business from start to finish including financial, marketing, staging, organization, advertising and research.
- Exceptional knowledge in antiquities, art and memrobillia dating back to the early 1800's.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Bartender/Manager
Taco Surf
06.2009 - 06.2014
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Streamlined bar operations for increased efficiency in detail and presentation.
- Increased overall revenue with creative drink promotions and themed events/holidays.
- Improved staff performance through comprehensive training programs and regular feedback sessions.
- Self motivated with a high energy level to accommodate high customer volume with a lively and dynamic atmosphere.
A Moments Notice/Mobile Notary
Self Employed
02.2003 - 01.2006
- Increased client satisfaction by providing efficient and accurate notary services for various documents mainly home loan documents.
- Ensured compliance with state regulations through meticulous attention to detail in reviewing and verifying signer identification.
- Managed appointment scheduling, resulting in timely service for clients and optimal use of work hours.
- Excellent communication and time management skills.
- Ability to adapt to customer and clients needs.
Property Manager Assistant
Preferred Property Management
01.2001 - 01.2004
- Enhanced tenant/owner's satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed the upkeep of residential and commercial properties.
- Managed property finances and collected payments from tenants.
- Inspected vacant units, completed repairs, planning renovations and vendors.
- Assisted in the eviction process enforcing the rules of occupancy.
- Managed the front office including calls, emails and faxes.
Teller/Loan Processor
Long Beach City Employees Federal Credit Union
04.1992 - 12.2000
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Gathered information for loan application, collected data, assest, salaries, debts and job employment status.
- Collaborated effectively with other departments as needed to resolve outstanding issues to complete the needs of our clients.
Education
Associate of Arts - Criminal Justice, Interior Design, Liberal Arts
Long Beach City College
Long Beach, CA06.2003
Skills
- Customer Relations
- Attention to Detail
- Multitasking Abilities
- Marketing
- Website building
- Organization
- Written Communication
- Time Management
- Analytical and Critical Thinking
- Dependable and Responsible
- Flexible and Adaptable
- Organizational Skills
- Knowledge in antiquities
- Appraisals in estate liquidation
- Sensitive to the needs and emotions of others
Timeline
Owner/Operator for Ruby Jane Estate Sales
Self-employed
01.2014 - Current
Bartender/Manager
Taco Surf
06.2009 - 06.2014
A Moments Notice/Mobile Notary
Self Employed
02.2003 - 01.2006
Property Manager Assistant
Preferred Property Management
01.2001 - 01.2004
Teller/Loan Processor
Long Beach City Employees Federal Credit Union
04.1992 - 12.2000
Associate of Arts - Criminal Justice, Interior Design, Liberal Arts
Long Beach City College