Brooke Leptien
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Nordby Center for Recreation
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Assembly Worker
Lankota Group
07.2023 - Current
- Worked closely with supervisors to ensure production goals were met daily.
- Completed accurate assembly work by positioning and aligning components.
- Read tape measures, drawings, diagrams and specifications for correct assembly.
- Performed visual and mechanical quality verifications to meet customer specifications.
Deputy Jailer
Beadle County Sheriff's Office
02.2022 - 06.2023
- Enforced all rules of the jail facility, ensuring that inmates followed these regulations.
- Administered first aid and provided emergency response when necessary.
- Served meals and dispensed medications to inmates.
- Provided support to other law enforcement officers during arrests, searches and seizures.
- Interacted with inmates in a professional manner while enforcing discipline policies.
- Supervised inmates during day-to-day activities.
Customer Service Representative
Premier Bankcard
07.2018 - 08.2021
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Strengthened customer retention by offering discount options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Huron High School
05-2018
Skills
- Workplace safety
- Following directions
- Response orientation
- Telephone etiquette
- Cash handling
- Oral and writing communication
- Customer service
- Decision-making
- Empathy and patience
- Adaptability and flexibility
- Time management
- Attention to detail
Affiliations
- Building Computers
- Gaming
- Fitness
Timeline
Front Desk Receptionist
Nordby Center for Recreation
08.2024 - Current
Assembly Worker
Lankota Group
07.2023 - Current
Deputy Jailer
Beadle County Sheriff's Office
02.2022 - 06.2023
Customer Service Representative
Premier Bankcard
07.2018 - 08.2021
High School Diploma -
Huron High School
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