Brooke Lovelace
Milton,WI
Summary
Executive Assistant with 11 years of cross-functional experience at Grainger, looking to utilize my skills and experience to support the NSC Team. My background includes Corporate Collections, National Sales Coordinator, and Sales. I have experience with process improvement, stakeholder management, change management, and indirect leadership. Transitioning from a Sales Coordinator to an Executive Assistant for a National Accounts Sales team, I have gained a thorough understanding of the needs and processes of the various departments that the NSC team works with and supports, and I believe I can contribute effectively to the team.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Grainger
10.2022 - Current
- Understand business processes
- Build relationships with leaders and team members
- Maintain confidentiality of sensitive information
- Provide organizational and ad hoc reports
- Strategy Partner
- Lead and coordinate cross-functional work
- Influence without authority and resolve conflicts
- Understand company strategic vision
- Oversaw project timelines by tracking deliverables and deadlines.
- Coordinated schedules by managing calendars for multiple executives.
- Drafted professional emails by summarizing key information and action items.
- Identified process improvements to enhance workflow and reduce delays.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
National Sales Coordinator
Grainger
02.2020 - 10.2022
- Support multiple segments, SAE’s and NAMS’s and their teams
- Ability to prioritize work to ensure deadlines/SLA’s are met
- Facilitated drumbeats, team meeting, create distribution lists and new Teams channels
- Track code maintenance, alignment, pricing, and portal work
- Reporting requests-monthly, weekly, and daily (BI and SF proficient)
- Post/Pre order support, Ecommerce liaison and Customer Support liaison
- Recognized customer needs to maintain the relationship/contract
Commercial & Corporate Collections Representative
Grainger Financial Services
11.2013 - 02.2020
- Partner with sellers to support customer needs and understand payment barriers
- Facilitate weekly & biweekly drumbeats with internal/external business partners
- Managed AR portfolio of 8 million; consistently keeping accounts 80% current
- Identified root cause for delinquent payments or invoicing barriers
- Maintained detailed and accurate customer contact notes
- Researched and resolved customer disputes
- Manage inbound phone inquiries
- Develop and participate in team engagement activities
Education
Some College (No Degree) - Digital Business Management & Human Resources
Blackhawk Technical College
JanesvilleHigh School Diploma -
Milton High School
Milton, WI06.2000
Skills
- Microsoft (Excel, Outlook, Teams, PowerPoint & Word)
- Salesforce, SAP, SOE and PowerBi
- Written and Verbal communication
- CI Mindset
- Inclusive environment
- Reporting preparation
- Business operations knowledge
- Stakeholder engagement
- Self-motivation
- Organizational skills
- Problem solving
Timeline
Executive Assistant
Grainger
10.2022 - Current
National Sales Coordinator
Grainger
02.2020 - 10.2022
Commercial & Corporate Collections Representative
Grainger Financial Services
11.2013 - 02.2020
Some College (No Degree) - Digital Business Management & Human Resources
Blackhawk Technical College
High School Diploma -
Milton High School
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