Brooke Lynds
ROCKY POINT,NY
Summary
Dynamic Pharmacy Manager with extensive experience at Walgreens, specializing in patient education and regulatory compliance. Proven track record in optimizing workflows and enhancing team performance, leading to improved customer satisfaction. Skilled in training and mentoring staff while effectively managing pharmacy operations and immunization programs. Certified in CPR/AED.
Overview
18
18
years of professional experience
Work History
Pharmacy Manager
Walgreens
Selden, NY
09.2007 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
Education
Doctor Of Pharmacy - Pharmacy
St. John's University
Jamaica, NY05.2007
Skills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Regulatory compliance
- Training and mentoring
- Staff training
- Employee management
- Immunizations
- Medication therapy management
- Insurance billing
- Employee recruitment and hiring
- Employee performance evaluations
- Certified in CPR/AED
Timeline
Pharmacy Manager
Walgreens
09.2007 - Current
Doctor Of Pharmacy - Pharmacy
St. John's University