Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke-Lynn Smith

Johnstown,OH

Summary

Dynamic and detail-oriented professional with a strong background in customer service at Roosters. Proven ability to enhance guest experiences through effective communication and multitasking. Skilled in reservation management and team collaboration, fostering positive relationships that drive customer loyalty and satisfaction. Committed to delivering exceptional service in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Host

Roosters
New Albany, OH
01.2021 - Current

Handled guest services for eat-in customers and organized to-go orders.

Server

Roosters
Lexington, KY
10.2024 - 04.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Farm Educator

Learning 4 Life Farm
Johnstown, OH
01.2023 - 04.2024
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.

Education

Diploma -

Northridge High School
Johnstown
05.2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management

Timeline

Server

Roosters
10.2024 - 04.2025

Farm Educator

Learning 4 Life Farm
01.2023 - 04.2024

Host

Roosters
01.2021 - Current

Diploma -

Northridge High School