Brooke MacDonald
Walgreens
LOUISVILLE,KY
7
years of professional experience
Results-oriented Pharmacy Operations Expert skilled in optimizing workflows and ensuring regulatory compliance. Leads teams to foster collaboration and adaptability in dynamic environments. Focused on enhancing operational efficiency, managing inventory, and delivering superior customer service.
Work History
Pharmacy Operations Manager
4 Years 3 Months- Implemented inventory management systems to optimize stock levels and minimize medication shortages.
- Streamlined pharmacy workflows to enhance operational efficiency and reduce wait times for patients.
- Collaborated with healthcare providers to ensure accurate prescription fulfillment and patient safety.
- Developed training programs for pharmacy staff to improve service delivery and compliance with regulations.
- Analyzed pharmacy performance metrics to identify areas for process improvement and cost reduction.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
- Trained pharmacy interns and newly hired pharmacy technicians.
Senior Certified Pharmacy Technician
2 Years 8 Months- Assisted pharmacists in preparing and dispensing medication accurately.
- Processed prescription orders using pharmacy management software to enhance efficiency.
- Managed inventory levels, ensuring availability of essential pharmaceuticals and supplies.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Trained and mentored junior pharmacy technicians in medication dispensing procedures and safety protocols.
Education
Bachelor of Science - Nursing
High School Diploma
- Honor Roll
- Completed AP course in Music Theory, Literature, Language Arts, Psychology
- 4.0 GPA
- Extracurricular Activities: Louisville Youth Orchestra, Concerto Competition
Skills
Medication preparation
Medication dispensing
Pharmacy operations
Patient interaction
Quality assurance
Operations management
Inventory management
Team development
Staff management
Training and mentoring
Claims processing
Quality control
Timeline
Pharmacy Operations Manager
Walgreens
05.2022 - 08.2026Read More
Senior Certified Pharmacy Technician
Walgreens
09.2019 - 05.2022Read More
Bellarmine University
Bachelor of Science from Nursing
Read More
Christian Academy of Louisville
High School Diploma
Read More