Brooke Marcum
Wilmington,IL
Summary
Dynamic and organized professional with a proven track record at Haircuttery, excelling in customer service and appointment scheduling. Known for cultivating positive client relationships and maintaining a welcoming environment. Strong multitasking abilities and effective communication skills contributed to increased customer satisfaction and efficient operations in fast-paced settings. Very good at hearing people and their wants and needs.
Overview
2
2
years of professional experience
Work History
Receptionist
Haircuttery
10.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Waitress
Clubhouse
01.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Highschool Diploma -
Wilmington Highschool
Wilmington, IL05.2025
Cosmetology License - Cosmetology
Franklin Cosmetology Institute
Morris, IL05.2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Customer service
- Team player
Timeline
Receptionist
Haircuttery
10.2024 - Current
Waitress
Clubhouse
01.2023 - Current
Highschool Diploma -
Wilmington Highschool
Cosmetology License - Cosmetology
Franklin Cosmetology Institute
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