Brooke Martin
Supportive Housing Case Manager
Louisville,Ky
Summary
Experienced case manager with a proven track record in guiding teams, managing complex projects, and delivering exceptional customer service. Skilled at tenant relations, community partnerships, and compliant record-keeping using EMR/lease-management software to achieve occupancy goals..
Overview
6
6
years of professional experience
Work History
Housing Case Manager
St John Center
01.2025 - 08.2025
- Assessed housing needs; developed individualized service plans.
- Conducted monthly home visits to monitor progress.
- Led life skills groups and tenant events.
- Liaison between residents and landlords; resolved issues.
- Provided crisis intervention; documented outcomes for compliance.
- Maintained timely, accurate program documentation.
- Collaborated with internal/external partners to optimize housing outcomes.
Mental Health Case Manager
Lifespringhealthsystems
04.2024 - 12.2024
- Conducted community-based case management for adults, linking clients to housing, transportation, and services.
- Ensured compliance with privacy and regulatory standards; demonstrated adaptability with diverse populations.
- Coordinated with multidisciplinary teams to support stable living environments and safe transitions to independent housing.
- Performed needs assessments, developed brief service plans, and tracked progress; maintained EMR documentation.
Peer Support Specialist
Healing Place
Louisville , Ky
06.2022 - 12.2022
- Oversaw veterans as a Peer Support Manager, guiding housing pathways and tenancy readiness.
- Connected veterans to affordable housing and coordinated with agencies for placements and ongoing support.
- Documented intake, housing plans, and updates in a user-friendly software system, ensuring privacy and compliance.
Production Clerk /Cashier
Goodwill
Louisville , Ky
02.2020 - 12.2020
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
Education
Bachelor of Science - Human Services
Northern Kentucky University
Newport, Kentucky, KY05.2024
Associate of Science - Human Services
Jefferson Community And Technical College
Louisville, KY12.2021
Skills
- Leasing leadership; occupancy optimization
- Case Management; occupancy management
- Tenant screening; client eligibility
- Unit showings; resident tours
- RealPage: leasing paperwork, reporting
- Compliance (HUD, RD, Tax Credit, Public/Conventional)
- Rent collection; financial administration
- Maintenance coordination; work order
Internship
Coalition For the Homeless | Executive Board Member Louisville, KY 2021-current
Neighborhood Place | Louisville, KY Jan-Dec 2023
Women In Circle | Louisville, KY Aug-April 2022
Louisville Bail Project | Louisville, KY Jan-May 2021
Special Project
Special Project: Sheehan Landing Lease-Up Initiative (KY)
St. John Center for Men / Winterwood & LDG Property, Louisville, KY
Project: 80-unit permanent supportive housing Jan-July 2025
- Moved 26 clients from street homelessness into permanent housing; managed full caseload including compliance paperwork, furniture/clothing acquisition, and medical appointments.
- Led leasing support with property team to drive unit occupancy; guided applicants through applications and lease signings; gathered and verified documents.
- Coordinated with landlords to ensure lease compliance and tenant stability; arranged transportation and referrals to community resources.
- Oversaw unit preparation, including staging and coordinating moves with movers; conducted inspections with maintenance and ensured readiness for occupancy.
- Ensured HQ/funding-source documentation accuracy and maintained ongoing funding-reporting compliance.
Certification
- Certified Peer Support Specialist, Northern KY University | Newport, KY- July 2020
- Work Ready Certificate, Goodwill Works KY | Louisville, KY- June 2019
Timeline
Housing Case Manager
St John Center
01.2025 - 08.2025
Mental Health Case Manager
Lifespringhealthsystems
04.2024 - 12.2024
Peer Support Specialist
Healing Place
06.2022 - 12.2022
Production Clerk /Cashier
Goodwill
02.2020 - 12.2020
Bachelor of Science - Human Services
Northern Kentucky University
Associate of Science - Human Services
Jefferson Community And Technical College