Brooke Martins
Riverside,RI
Summary
Motivated individual dedicated to enhancing the work environment through an uplifting attitude and diligent work ethic. Demonstrates excellence in candidate connection, timely communication, and strategic problem-solving. Aims to foster a positive and productive atmosphere while effectively addressing challenges and driving successful outcomes.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
OpenBank
Warwick, Rhode Island
02.2025 - Current
- Assisted customers with account inquiries and transaction issues.
- Resolved complaints through effective communication and problem-solving skills.
- Educated clients on banking products and processes.
- Helped train new advisors, and provided feedback and helpful tools.
- Completed outbound calls for an array of reasons.
- Recorded any customer dissatisfaction.
Recruiter
Complete Staffing Solutions
02.2024 - Current
- Conduct phone screens to assess applicants' relevant knowledge, skills, and experience.
- Provide exceptional customer service to candidates.
- Study job descriptions and qualifications to determine applicant requirements.
- Develop a strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Operate and maintain applicant tracking and candidate management systems.
- Maintain a comprehensive database of qualified candidates for timely fulfillment of client requirements.
- Conduct reference checks, background screening, and other pre-employment checks to verify information on applicants' resumes.
- Coordinate schedules to arrange interviews with applicants.
Social Media/Communications Manager
Feminine Fancies
09.2016 - 01.2024
- Created spreadsheets and managed data entry to keep financial information accurate and up-to-date.
- Responded to emails and phone calls between customers and sellers to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation both in person and online.
- Researched popular fashion trends on social media to curate social media posts that increased customer engagement.
- Developed marketing content such as promotional materials, and advertisements for social media.
- Created website and online shop to increase sales channels, and monitored sales.
Shift Supervisor
Starbucks
08.2020 - 10.2022
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Student Manager
The University Of Rhode Island Food Services
09.2018 - 05.2021
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Handled routine issues independently and coordinated solutions to complex operational problems.
- Delivered exceptional levels of customer service by expertly training and managing staff.
Education
Bachelor of Arts - Communications Studies
University of Rhode Island
Kingston, RIBachelor of Arts - Public Relations
University of Rhode Island
Kingston, RISkills
- Recruitment
- Pre-Screening Candidates
- Candidate Assessment
- Cold-Calling
- CRM & ATS Software
- Microsoft Office Suite
- Verbal and Written Communication
- Data Entry and Organization
- Research
- Interpersonal Skills
- Customer service
- Conflict resolution
- Product knowledge
- Training and development
- Organizational skills
Timeline
Customer Service Representative
OpenBank
02.2025 - Current
Recruiter
Complete Staffing Solutions
02.2024 - Current
Shift Supervisor
Starbucks
08.2020 - 10.2022
Student Manager
The University Of Rhode Island Food Services
09.2018 - 05.2021
Social Media/Communications Manager
Feminine Fancies
09.2016 - 01.2024
Bachelor of Arts - Communications Studies
University of Rhode Island
Bachelor of Arts - Public Relations
University of Rhode Island