Brooke Mcdonald
IHOP
Killeen,TX
4
years of professional experience
Retail service professional helping customers find products, complete purchases, and move through the store with ease. Builds toward a Retail Sales Associate role by combining customer support, accurate point of sale transactions, and a clean sales floor experience. Uses clear communication and teamwork to keep service efficient and organized.
Work History
Server
1 Year 7 Months- Greet guests promptly, answer menu questions, and guide dining choices with a professional, friendly approach.
- Coordinate table turn times, drink refills, and food delivery to support smooth service flow.
- Resolve guest concerns calmly and relay issues to the team when additional support is needed.
- Maintain accurate point of sale transactions and verify orders before sending them to the kitchen.
- Recommend menu items and add-on options to support higher guest satisfaction and check totals.
- Support teammates during busy periods by clearing tables, refilling supplies, and resetting dining areas.
- Communicate clearly with coworkers to coordinate special requests, modifications, and timely order updates.
- Monitor dining room needs and adjust priorities quickly during rush periods.
- Organize receipts, checks, and side work tasks to maintain a steady workflow across the shift.
- Balance multiple tables at once while keeping service attentive, timely, and courteous.
Cashier/Sales Clerk
8 Months- Process 40+ transactions per shift through the POS system with accuracy and cash handling discipline.
- Assist 40+ customers per shift with professional communication and friendly, accurate service at checkout.
- Deliver courteous customer service by answering questions, resolving concerns, and maintaining a positive checkout experience.
- Process transactions accurately and efficiently while balancing cash handling with smooth, reliable register operation.
- Maintain a clean, organized workspace to support steady operations and a professional store presentation.
- Support inventory control by keeping the checkout area organized and stocked for daily customer flow.
- Apply teamwork and time management to handle busy shifts, stay organized, and keep service moving.
Cashier/Cook
5 Months- Processed 80+ customer orders per shift while maintaining accurate, friendly service at the register.
- Handled 100% of cash transactions accurately while balancing register activity during busy meal periods.
- Prepared food items to quality standards while following food safety and sanitation procedures.
- Communicated order details clearly with kitchen staff to reduce errors and keep service moving.
- Resolved customer concerns calmly and maintained a professional, welcoming checkout experience.
- Managed cash drawer accuracy and POS system operation throughout opening and closing duties.
- Stayed organized across cashier and cook duties while adapting to changing customer demand.
Facilities Intern
4 Months- Coordinated 2-5 maintenance requests per week and tracked facility improvements with the team.
- Assisted in scheduling maintenance work and following up on facility improvements across daily operations.
- Maintained clear communication with the team while supporting safety regulation compliance in the workplace.
- Built practical facility management skills through hands-on support with operational efficiency tasks and day-to-day coordination.
Education
High School Diploma
Skills
Customer service
Professional communication
Conflict resolution
Complaint resolution
Cash handling
Time management
Teamwork
Organization skills
Point of sale transactions
Inventory control
Upselling
POS system operation
Food safety procedures
Sanitation procedures
Personal Information
Title: Cashier/Sales Clerk
Timeline
Server
IHOP
03.2025 - CurrentRead More
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06.2024 - 02.2025Read More
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11.2023 - 04.2024Read More
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First Financial Credit Union
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Digital Arts and Technology Academy
High School Diploma
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