Brooke McKay
Lubbock
Summary
I am a very hard working person. I’ve never been late and I’ve never had problems while working with a team or guests. I’m a very upbeat and hard-working person, I love being a part of a team and being able to work in social places. I love having the opportunity to work and communicate with others.
Overview
1
1
year of professional experience
Work History
Barista
Tea2go
Lubbock
09.2025 - Current
- Provided excellent customer service by engaging with patrons and taking orders.
- Managed inventory by restocking supplies and monitoring product levels regularly.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Handled cash transactions accurately while processing payments at the register.
- Collaborated with team members to ensure smooth operations during peak hours.
Dutch bros shift lead
Dutch Bros Coffee
Lubbock
12.2024 - 09.2025
- I was a barista for 3 months and then was promoted to shift lead.
- Be the "Manager" on shift, Handle money, issues with customers, issues with coworkers, and open and close the store.
- Trained new team members on product knowledge and customer service techniques.
- Supervised daily operations to ensure smooth coffee preparation and service.
- Resolved customer complaints quickly to enhance satisfaction and loyalty.
Host
Olive Garden
Lubbock
01.2025 - 08.2025
- Greeted and seated guests promptly upon arrival.
- Assisted servers with menu knowledge and special requests.
- Handled guest inquiries and resolved concerns efficiently.
- Maintained cleanliness and organization of the dining area.
- Trained new hosts on operational procedures and customer service standards.
- Monitored wait times and communicated updates to guests effectively.
Education
high school -
Shallowater High School
Skills
- Barista experience
- Shift management
- Restaurant Experience
- Cleaning Experience
- Busser
- Host/Hostess
- POS
- Cash Handling
- Front Desk
- Team building
- Customer service
- Cash handling
- Employee training
- Conflict resolution
- Communication skills
- Time management
- Clear communication
- Food running
- Order taking
- Safe food handling practices
- Cash register operation
Timeline
Barista
Tea2go
09.2025 - Current
Host
Olive Garden
01.2025 - 08.2025
Dutch bros shift lead
Dutch Bros Coffee
12.2024 - 09.2025
high school -
Shallowater High School