Hi, I’m
Brooke Ogle
Certified Medical Assistant
McKinney,TX
Overview
25
years of professional experience
Work History
Allergy Partners of DFWPlano, TX
Patient Service Representative
04.2025 - 04.2026
Job overview
- Greets and assists patients professionally and compassionately, ensuring a positive patient experience from check-in through check-out.
- Schedules, confirms, and manages appointments for allergy consultations, follow-ups, immunotherapy injections, pulmonary function testing (PFT), and diagnostic procedures.
- Verifies insurance eligibility, benefits, referrals, and prior authorizations to ensure accurate billing and coverage compliance.
- Collects co-payments, balances, and processes payments while maintaining HIPAA compliance and financial accuracy.
- Registers new patients and updates demographic, insurance, and medical information within the EHR system.
- Coordinates patient flow between providers, nurses, and clinical staff to maintain efficient clinic operations.
- Answers high-volume phone calls, addresses patient inquiries, and routes clinical concerns appropriately.
- Maintains confidentiality and compliance with HIPAA regulations and clinic protocols.
- Supports providers and clinical staff with administrative tasks to enhance workflow efficiency.
- Manages appointment waitlists, cancellations, and rescheduling to optimize provider schedules.
Allergy Partners of DFWPlano, TX
Certified Medical Assistant
04.2025 - 04.2026
Job overview
- Patient intake and medical history documentation.
- Vital signs and patient assessment.
- Medical administration and injections.
- Allergy testing and immunotherapy support.
- Phlebotomy and specimen collection.
- Spirometry/PTF testing.
- EKG administration.
- Injection control and sterilization procedures.
- Room preparation and turnover.
- Patient education and discharge instructions.
- Coordinate lab testing and diagnostic procedures.
- Educate patients on treatment plans, medications, and follow-up care.
Sevita HealthMcKinney, TX
Professional Support Specialist
03.2024 - 04.2026
Job overview
- Assists with daily living skills, including meal preparation, and assists with medication administration.
- Provides transportation and support throughout the community, such as outings/field trips, medical appointments, and shopping.
- Provides guidance on a range of developmental goals from community participation, household budgeting, exercise, nutrition, and supporting vocational responsibilities.
- Support persons served with living skills such as personal hygiene, grooming, and/or bathing and toileting.
- Adheres to each individual by meeting their physical, emotional, and spiritual needs.
- Assists individuals we serve to redirect agitated or aggressive behaviors.
Harbor Chase McKinneyMcKinney, TX
Patient Care Giver
03.2023 - 10.2024
Job overview
- Provides resident assistance with Activities of Daily Living (ADL) while recognizing the importance of their dignity as well as always incorporating one of our key concepts of respect.
- Provides quality care and assistance to residents in accordance with our resident philosophies and policies of resident rights.
- Adheres to each resident by meeting their physical, emotional, and spiritual needs.
- Answers and responds to resident calls in a timely manner.
- Encourages residents to attend meals in the dining room and escorting them when needed/requested.
- Assists with meals by being mindful of any changes in their appetites as well as their physical abilities to eat and drink.
- I was voted by the residents to receive our Integrity and Respect award.
- Practices proper body mechanics when lifting/moving by following the safety and procedure guidelines. I have been certified in gait belt training.
- Leads by example by exhibiting the CORE Values through servant leadership.
Medical City McKinneyMcKinney, TX
Patient Care Technician
09.2021 - 03.2023
Job overview
- Participates in the implementation of nursing care plans by performing direct and indirect patient care under the supervision of the licensed nurse.
- Obtains and records initial and ongoing patient information throughout the cycle of care, including admissions data, vital signs, height and weight, blood pressure, oxygen saturation, intake and output, calorie counts, and other patient information as outlined by policy.
- Assists with mobility by regular turning and positioning, dangling, and ambulating patients. Assists with use of walkers, crutches, canes, and wheelchairs. Transfers patients to and from other units, departments, or entities. Assists with discharges. Demonstrates proper body mechanics.
- Obtains or assists in the collection of specimens for diagnostic or waived tests. Ensures accuracy of all labels and timely transfer of specimen.
- Assists patients with activities of daily living to include eating and drinking, bathing, shaving, oral care, grooming, and elimination. Changes bed linens as needed.
- Serves as Monitor/Telemetry Tech for the unit as needed.
- Engages in evidence-based best practices that enhance the patient experience, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, Narrating Care, etc.
Market StreetMcKinney, TX
Floral Department Assistant Manager
09.2017 - 04.2021
Job overview
- Managed logistics for 5-member team, directed daily activities, preplanned weekly order timeline.
- Designed weekly showcase: color-blocked displays, holiday floor arrangements, eye level selections.
- Increased revenue by 85%; analyzed geographic customer base, tripled delivery ranges from 8 mi. to 25.
- Partnered with and maintained relationship with Flowers to Deliver, accessed Mercury for web or.
- Maintained top 5% in store-wide sales, both regionally and company-wide sales run through Oracle OBN.
- Hired, trained, oversaw Valentines/Mother’s Day support staff; Recruited via LinkedIn, floral websites.
Product Innovations Research, LLCAddison, TX
Procurement Services
04.2017 - 06.2017
Job overview
- Maternity Hire: Contracted to manage requisitions and orders for tanning products and salons, trained incoming hires; R&D on new products, tracked shipments to facility, reconciled spreadsheets.
Doc’s Body ShopRockwall, TX
Office Manager
12.2012 - 05.2015
Job overview
- Managed office logistics for chiropractor; Hosted educational seminars, increased revenue by 65%.
- Presented weekly wellness presentations: nutrition, cancer prevention, physical therapy demonstrations.
- Analyzed sales, managed account receivable reports, billing statements, coding, customer care.
BroadlaneAddison, TX
Procurement Specialist
12.2000 - 12.2009
Job overview
- Assisted manager in creating reports for hospital clients, began as data entry, transitioned to analyst.
- Managed start-to-finish process of multi-million-dollar accounts; requisitions, invoice funding, purchase orders.
- Drafted and negotiated contract pricing with 100+ vendors/clients; created product price comparison tables.
- Researched and input all hospital products; entered 10K+ products into Broadlane P2P database.
- Expert in Excel V-Lookup Analysis; analyzed large data sets; developed reports for sales team use.
- Developed supply price comparison presentations, national travel to pitch to hospital CEO’s, management.
- Ran UAT testing reports to validate end to end business flow for internal Sales Team use.
Timeline
Patient Service Representative
Allergy Partners of DFW
04.2025 - 04.2026
Certified Medical Assistant
Allergy Partners of DFW
04.2025 - 04.2026
Professional Support Specialist
Sevita Health
03.2024 - 04.2026
Patient Care Giver
Harbor Chase McKinney
03.2023 - 10.2024
Patient Care Technician
Medical City McKinney
09.2021 - 03.2023
Floral Department Assistant Manager
Market Street
09.2017 - 04.2021
Procurement Services
Product Innovations Research, LLC
04.2017 - 06.2017
Office Manager
Doc’s Body Shop
12.2012 - 05.2015
Procurement Specialist
Broadlane
12.2000 - 12.2009