Brooke Moore
Las Vegas,NV
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Barista
Peets Coffee And Tea, & Santoro Coffee
Las Vegas, NV
01.2023 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Promoted additional items with beverages, increasing store sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Cocktail Server
Palomino Club
Las Vegas, NV
05.2023 - 07.2023
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Increased sales significantly by upselling higher-end products to customers.
Restaurant Hostess
Bob Taylors Ranch House
Las Vegas, NV
01.2020 - 06.2020
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Checked in with servers to confirm preparedness before seating customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
High School Diploma -
Arbor View High School
Las Vegas, NV05.2017
Skills
- Ordering Procedures
- Up-Selling
- Beverage Preparation
- Cash Handling
- Safe Food Handling Practices
- Active Listener
- Professional Demeanor
- Sales Expertise
- Friendly and Outgoing
- Reliability
- Sales techniques
- Cleanliness
- Adaptable and Flexible
Timeline
Cocktail Server
Palomino Club
05.2023 - 07.2023
Barista
Peets Coffee And Tea, & Santoro Coffee
01.2023 - 12.2023
Restaurant Hostess
Bob Taylors Ranch House
01.2020 - 06.2020
High School Diploma -
Arbor View High School