Brooke Morell
Estero,FL
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and exceptional customer service skills at Owens Fish Camp to significantly enhance guest satisfaction and repeat business. My expertise in POS operation and a knack for suggestive selling not only increased sales but also fostered genuine customer relationships, showcasing my blend of hard and soft skills effectively.
Overview
9
9
years of professional experience
Work History
Server and Bartender
Owens Fish Camp
06.2020 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Prepared garnishes by evenly slicing and pitting fruits.
Cosmetologist
Amanda Vincent Studio
06.2020 - 05.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
- Coordinated with fashion and wedding planners to offer specialized beauty packages, expanding salon's clientele.
- Increased revenue through effective customer service and inventory management.
Server
Millers Ale House
08.2018 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Jamesons Pub
05.2015 - 07.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Cosmetology License -
Paul Mitchell The School
Fort Myers, FL07-2019
GED -
Lincoln Way East High School
Frankfort, IL05-2015
No Degree - Hospitality
Central Michigan University
Mount Pleasant, MISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Customer service
- Sales techniques
- Service prioritization
- Suggestive selling
- Multitasking and organization
- POS operation
Timeline
Server and Bartender
Owens Fish Camp
06.2020 - 10.2024
Cosmetologist
Amanda Vincent Studio
06.2020 - 05.2024
Server
Millers Ale House
08.2018 - 05.2020
Server
Jamesons Pub
05.2015 - 07.2018
Cosmetology License -
Paul Mitchell The School
GED -
Lincoln Way East High School
No Degree - Hospitality
Central Michigan University
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