Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Morris

Buffalo

Summary

Dynamic professional with a proven track record in customer service and sales expertise, demonstrated at The BFLO Store through significant revenue growth. Skilled in multitasking and fostering team collaboration, with a strong emphasis on achieving customer satisfaction. Experienced in healthcare and hospitality, showcasing a professional appearance and a commitment to excellence.

Overview

6
6
years of professional experience

Work History

Bartender

Crabapples Microbrew
05.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

CNA

Kenmore Mercy Hospital
08.2022 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Sales Representative

The BFLO Store
03.2019 - 12.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Intern

Roswell Park Comprehensive Cancer Center
05.2022 - 08.2022

Assisted in writing and finding research for research papers


Assisted in dissecting and treating tumors for research papers


Attended multiple research conferences with other researchers to discuss the findings

Education

Bachelor - Psychology

SUNY At Buffalo
Buffalo, NY

High School Diploma -

Buffalo Academy of The Sacred Heart
Buffalo, ND
06.2021

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Customer service expertise
  • Hospitality service expertise
  • Professional appearance
  • Sales expertise
  • Staff management

Timeline

Bartender

Crabapples Microbrew
05.2023 - Current

CNA

Kenmore Mercy Hospital
08.2022 - Current

Intern

Roswell Park Comprehensive Cancer Center
05.2022 - 08.2022

Sales Representative

The BFLO Store
03.2019 - 12.2023

Bachelor - Psychology

SUNY At Buffalo

High School Diploma -

Buffalo Academy of The Sacred Heart
Brooke Morris