Brooke Murray
Forest Lake,MINNESOTA
Summary
Motivated Customer Service Worker with excellent social skills and communication abilities. Pursues every opportunity to support team members with the willingness to take on added responsibilities to meet company goals. Organized and dependable, successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
City Of Lino Lakes
2023.08 - Current
- Enrolling and educating new members via telephone, email, and in-person communication, enforcing policies, and maintaining a clean and safe space.
- Data analysis reporting, filing of documentation and front desk responsibilities including answering questions, handling of payments and memberships.
- Resolve guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Barista
Starbucks
2021.10 - 2023.06
- Pleasantly interacted with customers to promote fun and positive environment. Recommended products based on a solid understanding of individual customer needs and preferences which improved sales.
- Used POS system to accurately enter in-store or drive thru orders or purchases and processed payments.
- Maintained regular and consistent attendance and punctuality. Volunteered to work during busy months or if additional coverage was needed including staying late or coming in early.
Hostess/Expo
Stella's
2021.01 - 2022.03
- Built and established positive relationships with customers, team members, managers and the owner.
- Answered phone calls or greeted customers warmly upon arrival to assist with reservations, hours or menu questions. Monitored restaurant, front entry and also checked restrooms regularly to keep all areas clean.
- Supported servers, food runners, and bussers as needed, assisted managers in opening and closing. Trained additional hostesses to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Forest Lake Senior High School
Forest Lake, MN06.2023
Skills
- Data Entry and Data Analysis
- POS Systems, Payment Transactions
- Performance Improvement
- Excel, Word and Microsoft Office
- Office Support, Social media savvy
- Opening and Closing Coordination
- Customer Service, Conflict resolution
- Time Management, Teamwork Driven
Timeline
Guest Service Representative
City Of Lino Lakes
2023.08 - Current
Barista
Starbucks
2021.10 - 2023.06
Hostess/Expo
Stella's
2021.01 - 2022.03
High School Diploma -
Forest Lake Senior High School
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