Brooke Nachtrab
Oshkosh,WI
Summary
Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
7
7
years of professional experience
Work History
Crisis Specialist
Winnebago County
Oshkosh, WI, WI
03.2024 - Current
- Managed a 24-hour crisis hotline, offering immediate support and counseling to callers.
- Performed administrative tasks such as data entry, logging calls, filing paperwork.
- Attended staff meetings and trainings related to crisis line operations and protocols.
- Provided emotional support to callers in crisis by actively listening and empathizing with their situation.
- Created safe spaces for clients by maintaining confidentiality and adhering to ethical standards.
- Facilitated de-escalation techniques to reduce the intensity of clients' emotional distress.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
Taproom Manager
Fifth Ward Brewing
Oshkosh, WI
06.2020 - 03.2024
- Established and maintained high standards of customer service in the taproom.
- Developed strategies to increase sales, such as offering discounts or promotions.
- Provided staff training on taproom operations and safety regulations.
- Managed staff scheduling to ensure adequate coverage during peak times.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Delegated work to staff, setting priorities and goals.
Bar Manager
Player 2 Arcade Bar
Appleton, WI
03.2018 - 05.2021
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees and cash handling procedures.
- Implemented strategies designed to increase revenue through upselling techniques.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Education
High School Diploma -
East High School
Oshkosh, WI06.2005
Skills
- Excellent Customer Service Skills
- Team Leadership
- Organizational Ability
- Relationship Building
- Vendor Relationship Management
- Verbal and Written Communication
Timeline
Crisis Specialist
Winnebago County
03.2024 - Current
Taproom Manager
Fifth Ward Brewing
06.2020 - 03.2024
Bar Manager
Player 2 Arcade Bar
03.2018 - 05.2021
High School Diploma -
East High School