Yulissa Jaquez
Buckeye,AZ
Summary
A motivated and dedicated employee with an entry-level bachelor's degree in sociology, garnering a strong educational and professional background in child and family evaluation. Excellent client assessment skills and abilities to locate and promote appropriate community services for clients. Seeking to leverage my background with education into a family social worker role with a progressive company.
Overview
4
4
years of professional experience
Work History
Crisis Specialist
Solari
Tempe, AZ
01.2026 - Current
- Responded to high-volume incoming calls, texts, and chats from individuals in emotional crisis, providing immediate support and de-escalation.
- Conducted thorough suicide risk assessments, evaluating ideation, intent, and access to means, to determine appropriate intervention levels.
- Developed and implemented personalized safety plans, identifying coping strategies, support networks, and emergency resources.
- Provided referrals and warm transfers to mental health services, shelters, and crisis response teams to ensure continuity of care.
- Maintained accurate, confidential documentation of all interactions, interventions, and mandated reporting per agency protocol.
- Utilized trauma-informed and culturally competent practices to support diverse populations, including LGBTQ+, youth, and survivors of abuse.
- Collaborated with supervisors and emergency services for active rescue situations, prioritizing caller safety at all times.
- Participated in ongoing training and debriefings to improve clinical skills and manage vicarious trauma
Child Abuse Hotline Intake Specialist
Department Of Child Safety
Phoenix, AZ, United States
11.2022 - Current
- Receive calls from various sources describing child abuse, or adult protection concerns
- Information Gathering; Document caller concerns in the State automated databases, utilize Enhanced Screening tools to solicit specific information
- Facilitate timely review and screening decisions of all Referrals created or received by the Hotline
- Work cooperatively with law enforcement partners, medical personnel, and other professionals to address child and adult protection concerns
- Access various databases for research purposes; confirm subjects names, dates of birth, addresses, telephone numbers and current location
Shelter Assistant
UMOM New Day Centers
Phoenix, AZ, United States
03.2022 - 10.2022
- Assisted participants in completing check-in and check-out processes.
- Memorized building participants to welcome and noted unfamiliar individuals.
- De-escalated conflict in a safe and appropriate manner, responding to crisis as necessary by contacting on-call leadership, police, fire department and/or crisis team as needed.
- Engaged participants when appropriate to connect them with resources and case management.
- Monitored shelter site to ensure the safety and security of all participants by completing rounds and wellness checks.
Education
Bachelor Of Sociology - Sociology
Grand Canyon University
Phoenix, United StatesHigh School Diploma - undefined
South Ridge High School
Phoenix, United StatesSkills
- Positive Attitude
- Organized
- Committed
- Active Listening
- Efficient
- Communication
- Employee Training
- Problem Solving
- Customer Service
- Interpersonal Skills
Websites
Languages
English: Full Professional
Spanish: Elementary
Timeline
Crisis Specialist
Solari
01.2026 - Current
Child Abuse Hotline Intake Specialist
Department Of Child Safety
11.2022 - Current
Shelter Assistant
UMOM New Day Centers
03.2022 - 10.2022
Bachelor Of Sociology - Sociology
Grand Canyon University
High School Diploma - undefined
South Ridge High School